Resolved after 3 hours 30 minutes, affecting Access and User Management (frontdoor.apptio.com) and Costing, Billing, Demand and TBM Studio and 1 more, on January 22, 2026.
Issue seems to be resolved by Snowflake and we are monitoring.
Affected components
Access and User Management (frontdoor.apptio.com)Costing, Billing, Demand and TBM StudioPlanningApptio BIDatalinkDatalink (Classic)
Update timeline
- investigating Jan 22, 2026, 07:31 PM UTC
We are seeing degraded performance due to the Snowflake outage https://status.snowflake.com/incidents/0w11t7x10rzg.
- investigating Jan 22, 2026, 08:32 PM UTC
We are continuing to investigate this issue.
- monitoring Jan 22, 2026, 09:36 PM UTC
Issue seems to be resolved by Snowflake and we are monitoring.
- resolved Jan 22, 2026, 11:02 PM UTC
This incident has been resolved.
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