IBM Apptio incident
US Region: Cost Transparency/TBM Studio intermittently inaccessible
Resolved after 13 days 4 hours, affecting Costing, Billing, Demand and TBM Studio, on August 14, 2025.
Monitoring confirms stable system performance. This incident is now closed. Please contact Support if you experience any similar issues.
Affected components
Update timeline
- investigating Aug 14, 2025, 03:01 PM UTC
We are observing intermittent issues while accessing TBM Studio and Cost Transparency applications. Users may encounter 504 errors while this issue is being investigated. This is intermittent and users can typically access the services within a few minutes of observing these errors.
- investigating Aug 14, 2025, 03:42 PM UTC
We continue to investigate the issues with access to TBM Studio and Cost Transparency applications. Symptoms include "504" errors and very long load times.
- investigating Aug 14, 2025, 04:40 PM UTC
We continue to investigate this issue with the highest priority. Users are still encountering slowness when accessing their environments and intermittently encountering "504" errors.
- monitoring Aug 14, 2025, 06:01 PM UTC
We have identified the cause of this issue and mitigated it. Our team is currently monitoring the status of the service and working toward a full resolution of the issue.
- monitoring Aug 18, 2025, 05:52 PM UTC
We continue to monitor this issue and have not encountered any major recurrences since it was initially mitigated. We are working on a permanent fix and will update this page once it has been completed. If you are experiencing any performance or availability issues, please open a new Support case.
- resolved Aug 27, 2025, 08:00 PM UTC
Monitoring confirms stable system performance. This incident is now closed. Please contact Support if you experience any similar issues.
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