IBM Apptio incident

Degraded performance for uploads in TBM Studio

Resolved after 10 hours 47 minutes, affecting Costing, Billing, Demand and TBM Studio and Costing, Billing, Demand, and TBM Studio and 1 more, on May 22, 2025.

monitoring May 22, 2025, 06:06 AM UTC

A fix has been implemented and we are monitoring the results.

Started
May 22, 2025, 01:17 AM UTC
Resolved
May 22, 2025, 12:05 PM UTC
Duration
10h 47m
Detected by Pingoru
May 22, 2025, 01:17 AM UTC

Affected components

Costing, Billing, Demand and TBM StudioCosting, Billing, Demand, and TBM StudioCosting, Billing, Demand, and TBM Studio

Update timeline

  1. investigating May 22, 2025, 01:17 AM UTC

    We are investigating reports of slow or failing uploads in TBM Studio (Apptio Costing and Billing).

  2. investigating May 22, 2025, 02:50 AM UTC

    We are continuing to investigate this issue.

  3. investigating May 22, 2025, 04:52 AM UTC

    We are continuing to investigate this issue.

  4. identified May 22, 2025, 05:37 AM UTC

    The issue has been identified and a fix is being implemented.

  5. monitoring May 22, 2025, 06:06 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved May 22, 2025, 12:05 PM UTC

    This incident has been resolved.

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