Resolved after 22 hours 9 minutes, on October 20, 2025.
We are continuing to monitor for any further issues. AWS continue to work towards a full resolution, and we appear to be experiencing no impact.
Update timeline
- investigating Oct 20, 2025, 10:11 AM UTC
We are currently monitoring a widespread technical issue that is impacting access to several major applications globally. As a result, you may experience difficulty creating support cases through the IBM Support portal. If you are unable to create a case, please contact us via the Apptio Support hotline: https://www.ibm.com/support/pages/node/7174438
- monitoring Oct 20, 2025, 10:50 AM UTC
The issue has been acknowledged by AWS, and they have been working to resolve: https://health.aws.amazon.com/health/status Latest is that the issue has been fully mitigated, though they continue to work towards a full resolution.
- monitoring Oct 20, 2025, 12:52 PM UTC
We are continuing to monitor for any further issues. AWS continue to work towards a full resolution, and we appear to be experiencing no impact.
- resolved Oct 21, 2025, 08:21 AM UTC
This incident has been resolved.
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