Hookdeck Outage History
Hookdeck is up right nowPingoru has recorded 23 incidents for Hookdeck: 13 in the last 12 months and 2 in the last 90 days.
Incidents, newest first
Minor October 15, 2026 Elevated end to end delivery latency 1h 53m Event Gateway (Event Delivery)
Started Oct 15, 2026, 08:17 PM UTC· resolved Oct 15, 2026, 10:10 PM UTC
- investigating Oct 15, 2026, 08:17 PM UTC
We are currently experiencing elevated end to end delivery latency caused by an active incident with one of our provider’s components (Google Cloud PubSub). We are monitoring the situation and looking for possible mitigation. We will keep posting updates on this channel.
- resolved Oct 15, 2026, 10:10 PM UTC
The incident with our provider is resolved. We will provide a detailed update. Delivery is back to its baseline.
Minor August 11, 2026 Elevated errors on the Outpost API – Outpost (API)
Started Aug 11, 2026, 02:28 PM UTC· resolved Aug 11, 2026, 02:28 PM UTC
- resolved Aug 11, 2026, 02:28 PM UTC
On August 11 between 14:08 and 14:26 UTC, a small number of requests to the Outpost API failed or timed out. Our managed Postgres provider replaced a database node, which briefly interrupted the connections used to authenticate API requests. Event delivery was not affected; only requests made during the two short windows returned errors and can be safely retried. Service recovered on its own and the API has been stable since. If you're still seeing issues, contact [email protected].
Minor July 8, 2026 Ingestion degradation affecting part of inbound traffic 2h 59m Event Gateway (Event Delivery)
Started Jul 08, 2026, 06:18 PM UTC· resolved Jul 08, 2026, 09:17 PM UTC
- investigating Jul 08, 2026, 06:18 PM UTC
We are experiencing an issue where we're unable to consume traffic coming through GCP region us-east5. This is affecting 8-10% of our inbound traffic. We are therefore unable to deliver that traffic as a consequence. We are working on root cause analysis and resolution. No events are lost, as events are properly ingested and queued. We will keep posting updates here.
- resolved Jul 08, 2026, 09:17 PM UTC
The incident affecting us-east5 has been resolved. The request backlog was processed, and no requests were lost during this incident.
Major July 2, 2026 Outpost API and delivery is unavailable 42m Outpost (API), Outpost (Delivery)
Started Jul 02, 2026, 08:38 AM UTC· resolved Jul 02, 2026, 09:20 AM UTC
- investigating Jul 02, 2026, 08:38 AM UTC
A critical issue with a downstream service provider is the impact on the Outpost API and delivery. We are in active communication with the provider with an expected resolution within the next 10-20 minutes.
- resolved Jul 02, 2026, 09:20 AM UTC
Service availability has been restored, we are monitoring the situation.
Minor June 16, 2026 Increased delivery latency 12m Event Gateway (Event Delivery)
Started Jun 16, 2026, 02:09 PM UTC· resolved Jun 16, 2026, 02:21 PM UTC
- investigating Jun 16, 2026, 02:09 PM UTC
We're seeing increased latency in event delivery and are investigating the root cause.
- resolved Jun 16, 2026, 02:21 PM UTC
From 2:09 pm UTC to 2:20 pm UTC, we experience increased delivery latency (p99 of ~5 minutes at its worst). A DB switchover, which is normally transparent and doesn't impact latency, left some workers in a crashed state and failed to recover automatically. We're looking into the root cause of why the workers crashed and did not recover.
Major May 24, 2026 Severely degraded delivery performance 2d Event Gateway (Event Delivery), Event Gateway (Admin API), Event Gateway (Retries), Event Gateway (Bulk & Automatic Retries, Bulk Cancellations, Pausing & Unpausing) and 1 more
Started May 24, 2026, 05:51 PM UTC· resolved May 26, 2026, 06:30 PM UTC
- investigating May 24, 2026, 05:51 PM UTC
We're experiencing a delay in the event delivery pipeline, which is also impacting other system operations like retries. Requests are still being ingested and no data is lost. We are working on stabilizing the system.
- resolved May 26, 2026, 06:30 PM UTC
A full post-mortem for this issue is available here: https://hookdeck.notion.site/Bigtable-Write-Outage-Request-Processing-Disruption-36c783a05de280a2af03c530bda45246
Major May 20, 2026 Outpost outage – Outpost (API), Outpost (Delivery)
Started May 20, 2026, 06:00 AM UTC· resolved May 20, 2026, 06:00 AM UTC
- resolved May 20, 2026, 06:00 AM UTC
Between 22:32 UTC on May 19 and 01:39 UTC on May 20, Outpost was fully unavailable for ~3 hours. This affected the publish API, all other API endpoints used to interact with Outpost, and the managed Outpost dashboard. The root cause was an outage at Railway, the upstream infrastructure provider Outpost runs on (their report: https://blog.railway.com/p/incident-report-may-19-2026-gcp-account-outage). The trigger was external, but Outpost is the layer our customers rely on and the responsibility is ours. We're evaluating changes to our infrastructure setup to reduce single-provider exposure going forward.
Minor January 23, 2026 Delay in dashboard data 32m Clients & Frontend (Dashboard)
Started Jan 23, 2026, 04:55 PM UTC· resolved Jan 23, 2026, 05:27 PM UTC
- investigating Jan 23, 2026, 04:55 PM UTC
We're experiencing delays in dashboard data brought on by a large spike. There is no delay in events processing.
- resolved Jan 23, 2026, 05:27 PM UTC
The issue has been resolved
Minor January 12, 2026 Ingestion errors (HTTP 403) for some custom domain endpoint 6h 12m Event Gateway (Request Ingestion (HTTP))
Started Jan 12, 2026, 07:23 PM UTC· resolved Jan 13, 2026, 01:35 AM UTC
- investigating Jan 12, 2026, 07:23 PM UTC
Some HTTP request sent via custom domains with CNAME to hkdk.events are triggered Cloudflare DDoS protection leading to the requests being blocked. This appeared to be a false positive on Cloudflare end and their engineering team has escalated the issue. Users who have their own DNS configured with Cloudflare reported that disabling the "proxy" on their domain and using it as a custom domain with Hookdeck resolved the issue.
- resolved Jan 13, 2026, 01:35 AM UTC
The issue hasn't occurred since 1:35 UTC, but we are actively monitoring and investigating the root cause with the CF team
Major November 18, 2025 Potential ingestion issues due to ongoing Cloudflare outage 1d 3h Event Gateway (Request Ingestion (HTTP))
Started Nov 18, 2025, 01:20 PM UTC· resolved Nov 19, 2025, 04:51 PM UTC
- investigating Nov 18, 2025, 01:20 PM UTC
The ongoing Cloudflare outage may be impacting Hookdeck's ability to process incoming requests from your sources. While our data shows continuous event activity, without the ability to monitor Cloudflare traffic, we can't be sure that we are ingesting every request. Additionally, our service uptime monitoring service is also down, so we are manually monitoring the status of services. It is also very likely that if your own destinations use Cloudflare, either as a proxy or through workers, you may be seeing elevated error rates.
- resolved Nov 19, 2025, 04:51 PM UTC
We sincerely apologize for the disruption this incident caused. We have published a detailed post-mortem of this incident, including our analysis: https://hookdeck.notion.site/Cloudflare-Global-Network-Outage-2b0783a05de2805e97e1f4b528183e78 We remain committed to providing you with reliable service and transparency when issues occur.
Major November 4, 2025 HTTP 500 errors on ingestion 2m Event Gateway (Request Ingestion (HTTP))
Started Nov 04, 2025, 02:15 PM UTC· resolved Nov 04, 2025, 02:17 PM UTC
- investigating Nov 04, 2025, 02:15 PM UTC
Our ingestion endpoints (hkdk.events, events.hookdeck.com, or your custom domain) returned a high number of 500 errors for 2 minutes and 11 seconds from 2025-11-04T14:15:09Z to 2025-11-04T14:17:22 after an update. We immediately rolled back the deployment and are investigating the root cause of the issue. This means that requests received during that time were not processed. If your provider offers retries, your requests will have been processed on the first retry. SLA credits will automatically be added to accounts for customers under SLA guarantees. We're incredibly sorry for the trouble caused. We've had years of operation without downtime on our ingestion; we will learn from this mistake and implement additional safeguards.
- resolved Nov 04, 2025, 02:17 PM UTC
Full post-mortem here: https://hookdeck.notion.site/HTTP-Ingestion-Outage-2a2783a05de280838ec6eba29de797bf
Minor October 31, 2025 Isseu with bulk operations on free and starter plans 41m Event Gateway (Event Delivery)
Started Oct 31, 2025, 11:30 AM UTC· resolved Oct 31, 2025, 12:11 PM UTC
- investigating Oct 31, 2025, 11:30 AM UTC
Bulk operations (cancel, retry) are currently unstable, and latency is higher than usual on free and starter plans
- resolved Oct 31, 2025, 12:11 PM UTC
The delivery latency issue has been resolved, we're monitoring the fix
Minor September 24, 2025 CA certificate chain issue leading to "Unknown" event errors – Event Gateway (Event Delivery)
Started Sep 24, 2025, 08:47 PM UTC· resolved Sep 24, 2025, 08:47 PM UTC
- resolved Sep 24, 2025, 08:47 PM UTC
An update to the Starfield (GoDaddy) CA certification is causing SSL resolution errors with some domains. We are rebuilding our CA bundle and deploying an update to address the issue. We will investigate the root cause once the SSL resolution once the issue has been resolved. Affected events will be retried according to your retry rule. If you do not have a retry rule configured or all retries have been exhausted, you can submit a bulk retry operation for all impacted events from the events page.
Minor July 22, 2025 Dashboard data is experiencing latency, we are working on a fix 55m Clients & Frontend (Dashboard)
Started Jul 22, 2025, 09:00 PM UTC· resolved Jul 22, 2025, 09:55 PM UTC
- investigating Jul 22, 2025, 09:00 PM UTC
Dashboard data and reporting are delayed. Delivery is not impacted.
- resolved Jul 22, 2025, 09:55 PM UTC
Dashboard latency is back to normal.
Minor July 2, 2025 Attempt completion backlog 2h 31m Event Gateway (Retries), Event Gateway (Bulk & Automatic Retries, Bulk Cancellations, Pausing & Unpausing)
Started Jul 02, 2025, 11:00 PM UTC· resolved Jul 03, 2025, 01:31 AM UTC
- investigating Jul 02, 2025, 11:00 PM UTC
We're experiencing issues with attempts completion. This means that attempts are going out to their destination, but they are not being marked as completed in a timely manner. It also means that attempts may show as PENDING in the dashboard even though they were delivered. This affects retries when attempts fail. We're working on a fix.
- resolved Jul 03, 2025, 01:31 AM UTC
The backlog has been processed, and all event status should now properly reflect their actual status.
Major June 12, 2025 Hookdeck delivery is currently down 4h 50m Event Gateway (Request Ingestion (HTTP)), Event Gateway (Event Delivery), Event Gateway (Admin API), Event Gateway (Retries) and 2 more
Started Jun 12, 2025, 06:00 PM UTC· resolved Jun 12, 2025, 10:50 PM UTC
- investigating Jun 12, 2025, 06:00 PM UTC
Services are currently degraded. We're investigating issues with service availabiity with our provider GCP.
- resolved Jun 12, 2025, 10:50 PM UTC
Service is back to normal.
Minor May 15, 2025 Events not loading 15m Clients & Frontend (Dashboard)
Started May 15, 2025, 06:14 PM UTC· resolved May 15, 2025, 06:29 PM UTC
- investigating May 15, 2025, 06:14 PM UTC
We're experiencing issues with events not loading properly in the dashboard. Events are still being delivered, this is only affecting the dashboard. We are investigating and will update as soon as we know more.
- resolved May 15, 2025, 06:29 PM UTC
The issue has been resolved, no event delivery was impacted and all events will show in the dashboard
Minor May 7, 2025 Dashboard & API not showing recent requests and events 2m Event Gateway (Admin API), Clients & Frontend (Dashboard)
Started May 07, 2025, 07:25 PM UTC· resolved May 07, 2025, 07:27 PM UTC
- investigating May 07, 2025, 07:25 PM UTC
We're investigating an issue causing missing data in the dashboard and API. Requests and events are still being processed and delivered normally.
- resolved May 07, 2025, 07:27 PM UTC
The issue has been resolved data show display correctly in the dashboard and API
Minor April 2, 2025 Dashboard not loading 2m Clients & Frontend (Dashboard)
Started Apr 02, 2025, 05:59 PM UTC· resolved Apr 02, 2025, 06:01 PM UTC
- investigating Apr 02, 2025, 05:59 PM UTC
We're investigating an issue preventing the dashboard from loading.
- resolved Apr 02, 2025, 06:01 PM UTC
The issue has been resolved and the dashboard now loads properly
Minor March 3, 2025 Increase delivery latency and API errors 1h 12m Event Gateway (Event Delivery), Event Gateway (Admin API), Clients & Frontend (Dashboard)
Started Mar 03, 2025, 01:26 PM UTC· resolved Mar 03, 2025, 02:38 PM UTC
- investigating Mar 03, 2025, 01:26 PM UTC
We're investigating a delivery latency issue as well as some API errors returning 401's and 500's error codes
- resolved Mar 03, 2025, 02:38 PM UTC
API and Dashboard data is fully caught up, all systems are back to normal
Minor January 25, 2025 Delivery latency increase 48m Event Gateway (Event Delivery)
Started Jan 25, 2025, 08:03 PM UTC· resolved Jan 25, 2025, 08:51 PM UTC
- investigating Jan 25, 2025, 08:03 PM UTC
On January 25, 2025, between 19:03-19:51 UTC, we experienced elevated delivery latency peaking at 45 seconds, with intermittent fluctuations throughout the incident window. The service has since returned to normal operation.
- resolved Jan 25, 2025, 08:51 PM UTC
Service has been restored
Minor December 5, 2024 Delay in delivery – Event Gateway (Event Delivery)
Started Dec 05, 2024, 12:14 AM UTC· resolved Dec 05, 2024, 12:14 AM UTC
- resolved Dec 05, 2024, 12:14 AM UTC
We're investigating an issue causing a delivery backlog. At the moment, the delay can be up to a few minutes depending on your destination.