Hookdeck incident

Potential ingestion issues due to ongoing Cloudflare outage

Major Resolved View vendor source →

Hookdeck experienced a major incident on November 18, 2025 affecting Event Gateway (Request Ingestion (HTTP)), lasting 1d 3h. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 01:20 PM UTC
Resolved
Nov 19, 2025, 04:51 PM UTC
Duration
1d 3h
Detected by Pingoru
Nov 18, 2025, 01:20 PM UTC

Affected components

Event Gateway (Request Ingestion (HTTP))

Update timeline

  1. investigating Nov 18, 2025, 01:20 PM UTC

    The ongoing Cloudflare outage may be impacting Hookdeck's ability to process incoming requests from your sources. While our data shows continuous event activity, without the ability to monitor Cloudflare traffic, we can't be sure that we are ingesting every request. Additionally, our service uptime monitoring service is also down, so we are manually monitoring the status of services. It is also very likely that if your own destinations use Cloudflare, either as a proxy or through workers, you may be seeing elevated error rates.

  2. resolved Nov 19, 2025, 04:51 PM UTC

    We sincerely apologize for the disruption this incident caused. We have published a detailed post-mortem of this incident, including our analysis: https://hookdeck.notion.site/Cloudflare-Global-Network-Outage-2b0783a05de2805e97e1f4b528183e78 We remain committed to providing you with reliable service and transparency when issues occur.