Hookdeck incident

Attempt completion backlog

Resolved after 2 hours 31 minutes, affecting Event Gateway (Retries) and Event Gateway (Bulk & Automatic Retries, Bulk Cancellations, Pausing & Unpausing), on July 2, 2025.

resolved Jul 03, 2025, 01:31 AM UTC

The backlog has been processed, and all event status should now properly reflect their actual status.

Started
Jul 02, 2025, 11:00 PM UTC
Resolved
Jul 03, 2025, 01:31 AM UTC
Duration
2h 31m
Detected by Pingoru
Jul 02, 2025, 11:00 PM UTC

Affected components

Event Gateway (Retries)Event Gateway (Bulk & Automatic Retries, Bulk Cancellations, Pausing & Unpausing)

Update timeline

  1. investigating Jul 02, 2025, 11:00 PM UTC

    We're experiencing issues with attempts completion. This means that attempts are going out to their destination, but they are not being marked as completed in a timely manner. It also means that attempts may show as PENDING in the dashboard even though they were delivered. This affects retries when attempts fail. We're working on a fix.

  2. resolved Jul 03, 2025, 01:31 AM UTC

    The backlog has been processed, and all event status should now properly reflect their actual status.

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