Hookdeck incident

Severely degraded delivery performance

Resolved after 2 days, affecting Event Gateway (Event Delivery) and Event Gateway (Admin API) and 1 more, on May 24, 2026.

resolved May 26, 2026, 06:30 PM UTC

A full post-mortem for this issue is available here: https://hookdeck.notion.site/Bigtable-Write-Outage-Request-Processing-Disruption-36c783a05de280a2af03c530bda45246

Started: May 24, 2026, 05:51 PM UTC
Resolved: May 26, 2026, 06:30 PM UTC
Duration: 2d
Detected by Pingoru: May 24, 2026, 05:51 PM UTC

Affected components

Event Gateway (Event Delivery)Event Gateway (Admin API)Event Gateway (Retries)Event Gateway (Bulk & Automatic Retries, Bulk Cancellations, Pausing & Unpausing)Clients & Frontend (Dashboard)

Update timeline

investigating May 24, 2026, 05:51 PM UTC

We're experiencing a delay in the event delivery pipeline, which is also impacting other system operations like retries. Requests are still being ingested and no data is lost. We are working on stabilizing the system.
resolved May 26, 2026, 06:30 PM UTC

A full post-mortem for this issue is available here: https://hookdeck.notion.site/Bigtable-Write-Outage-Request-Processing-Disruption-36c783a05de280a2af03c530bda45246

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