Hookdeck incident
Ingestion errors (HTTP 403) for some custom domain endpoint
Resolved after 6 hours 12 minutes, affecting Event Gateway (Request Ingestion (HTTP)), on January 12, 2026.
The issue hasn't occurred since 1:35 UTC, but we are actively monitoring and investigating the root cause with the CF team
Affected components
Update timeline
- investigating Jan 12, 2026, 07:23 PM UTC
Some HTTP request sent via custom domains with CNAME to hkdk.events are triggered Cloudflare DDoS protection leading to the requests being blocked. This appeared to be a false positive on Cloudflare end and their engineering team has escalated the issue. Users who have their own DNS configured with Cloudflare reported that disabling the "proxy" on their domain and using it as a custom domain with Hookdeck resolved the issue.
- resolved Jan 13, 2026, 01:35 AM UTC
The issue hasn't occurred since 1:35 UTC, but we are actively monitoring and investigating the root cause with the CF team
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