Is HighLevel down?

We are investigating an issue affecting Voice AI agents, which are currently unable to answer live calls. The issue began around 8:45 AM UTC following a feature deployment. The initial investigation identified a missing import that disrupted the connection to a third-party provider. Our team is working on a fix. We will provide further updates as progress is made.

The issue has been resolved, and Voice AI agents are now able to answer live calls as expected. The service has been restored to normal operation.

We are experiencing a platform-wide outage , this is impacting all usage-based products, including Wallet, Voice billing, Conversational AI, billing, domain purchases, AI Studio/AI Agents, and Workflow executions. Our team is working with to restore the affected data, and recovery is currently in progress. We will share further updates as more information becomes available.

The issue has been fully resolved, and all affected services and functionalities, including AI Studio, Workflows and Automations, Generations Billing, WhatsApp, and Marketplace, are now operational and functioning as expected.

We are currently investigating an issue affecting workflow triggers related to appointment creation and status changes. Our engineering team is actively working to restore normal processing and validate the fix. We will provide another update as soon as we have more information.

The issue has been resolved. The team restored the processing of appointment-related events and validated that workflow triggers are firing as expected.

Impact on Contacts: From the Contacts side, we generate custom events for Contact Merge. We’re currently exploring how to recover the impacted data and safely retrigger these events from our end. On the consumption side, from contacts-update-events, we only consume appointment-related events (Created/Updated/Deleted) for CDP activity logs and ES indexing. Both flows are idempotent/safe and can handle these events being retriggered. Impact on SmartList: Since the Workflow and calendar appointment and attendee events were missed, this would return incorrect result for customers in the SmartList. Replay of these events would fix these as the workers are idempotent. There were other services impacted as well during the timelines mentioned above.

Issue stands resolved now and all the services are working as expected.

We are investigating an issue affecting WhatsApp Coexistence where echo messages are failing to sync for some contacts without WhatsApp usernames. Our team is working to resolve the issue and will share updates as more information becomes available.

This issue is resolved now and services are working fine.