HighLevel Outage History
HighLevel is up right nowPingoru has recorded 172 incidents for HighLevel: 167 in the last 12 months and 29 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 33 | 69 of 720 (10%) |
| May 2026 | 15 | 135 of 744 (18%) |
| June 2026 | 25 | 10 of 720 (1%) |
| July 2026 | 18 | 49 of 744 (7%) |
| August 2026 | 18 | 211 of 744 (28%) |
| September 2026 | 8 | 69 of 720 (10%) |
| October 2026 | 5 | 29 of 744 (4%) |
| November 2026 | 1 | 2 of 73 (2%) |
Incidents, newest first
Minor November 2, 2026 Contact Imports Stuck in Processing 1h 50m Bulk Actions
Started Nov 02, 2026, 06:10 PM UTC· resolved Nov 02, 2026, 08:00 PM UTC
- investigating Nov 02, 2026, 06:10 PM UTC
We are investigating reports of contact imports remaining in the processing state and not completing for some users. This affects imports through Contacts → Bulk Actions. We’ll share updates as more information becomes available.
- investigating Nov 02, 2026, 08:00 PM UTC
Issue is resolved now and contact imports are working fine.
Minor October 16, 2026 Voice AI – Agents Unable to Answer Calls 3h 20m Voice AI
Started Oct 16, 2026, 08:45 AM UTC· resolved Oct 16, 2026, 12:05 PM UTC
- investigating Oct 16, 2026, 08:45 AM UTC
We are investigating an issue affecting Voice AI agents, which are currently unable to answer live calls. The issue began around 8:45 AM UTC following a feature deployment. The initial investigation identified a missing import that disrupted the connection to a third-party provider. Our team is working on a fix. We will provide further updates as progress is made.
- resolved Oct 16, 2026, 12:05 PM UTC
The issue has been resolved, and Voice AI agents are now able to answer live calls as expected. The service has been restored to normal operation.
Major October 14, 2026 Usage-Based Products and Services Impacted 2h 55m gohighlevel.com
Started Oct 14, 2026, 02:15 PM UTC· resolved Oct 14, 2026, 05:10 PM UTC
- investigating Oct 14, 2026, 02:15 PM UTC
We are experiencing a platform-wide outage , this is impacting all usage-based products, including Wallet, Voice billing, Conversational AI, billing, domain purchases, AI Studio/AI Agents, and Workflow executions. Our team is working with to restore the affected data, and recovery is currently in progress. We will share further updates as more information becomes available.
- investigating Oct 14, 2026, 04:10 PM UTC
The issue has been largely resolved, with the following services and functionalities restored: AI Studio: Confirmed working as expected. Workflows and Automations: Restored and operational. Generations Billing: Billing for generations is working as expected. WhatsApp: Fully restored and operational. Marketplace: Recovery is still in progress, and the service remains unavailable. We are continuing to work on restoring the Marketplace service fully.
- resolved Oct 14, 2026, 05:10 PM UTC
The issue has been fully resolved, and all affected services and functionalities, including AI Studio, Workflows and Automations, Generations Billing, WhatsApp, and Marketplace, are now operational and functioning as expected.
Minor October 8, 2026 Workflow Automation Delays 44m Calendars
Started Oct 08, 2026, 09:01 AM UTC· resolved Oct 08, 2026, 09:45 AM UTC
- investigating Oct 08, 2026, 09:01 AM UTC
We are currently investigating an issue affecting workflow triggers related to appointment creation and status changes. Our engineering team is actively working to restore normal processing and validate the fix. We will provide another update as soon as we have more information.
- resolved Oct 08, 2026, 09:45 AM UTC
The issue has been resolved. The team restored the processing of appointment-related events and validated that workflow triggers are firing as expected.
Minor October 8, 2026 Custom Events Processing Delayed 1h 48m Company, Conversations
Started Oct 08, 2026, 07:49 AM UTC· resolved Oct 08, 2026, 09:37 AM UTC
- investigating Oct 08, 2026, 07:49 AM UTC
Impact on Contacts: From the Contacts side, we generate custom events for Contact Merge. We’re currently exploring how to recover the impacted data and safely retrigger these events from our end. On the consumption side, from contacts-update-events, we only consume appointment-related events (Created/Updated/Deleted) for CDP activity logs and ES indexing. Both flows are idempotent/safe and can handle these events being retriggered. Impact on SmartList: Since the Workflow and calendar appointment and attendee events were missed, this would return incorrect result for customers in the SmartList. Replay of these events would fix these as the workers are idempotent. There were other services impacted as well during the timelines mentioned above.
- resolved Oct 08, 2026, 09:37 AM UTC
Issue stands resolved now and all the services are working as expected.
Minor October 7, 2026 WhatsApp Coexistence echo message sync failing 20h 55m LC Phone
Started Oct 07, 2026, 06:35 AM UTC· resolved Oct 08, 2026, 03:30 AM UTC
- investigating Oct 07, 2026, 01:00 PM UTC
We are investigating an issue affecting WhatsApp Coexistence where echo messages are failing to sync for some contacts without WhatsApp usernames. Our team is working to resolve the issue and will share updates as more information becomes available.
- resolved Oct 08, 2026, 03:30 AM UTC
This issue is resolved now and services are working fine.
Minor September 24, 2026 Opportunity Actions Issue 1h Opportunities
Started Sep 24, 2026, 01:30 PM UTC· resolved Sep 24, 2026, 02:30 PM UTC
- investigating Sep 24, 2026, 01:30 PM UTC
We are currently investigating an issue affecting Opportunity-related actions. The Find, Create, and Update Opportunity actions are currently impacted. Our team is working on a fix, and we'll share another update as soon as we have more information.
- resolved Sep 24, 2026, 02:30 PM UTC
Opportunity actions have been restored, and the issue is now resolved. The fix has been deployed to production, and the affected functionality is working normally.
Minor September 23, 2026 Third-Party Threads Integration Issue Impacting Social Planner 3h 45m Social Media
Started Sep 23, 2026, 09:30 AM UTC· resolved Sep 23, 2026, 01:15 PM UTC
- investigating Sep 23, 2026, 09:30 AM UTC
We are currently experiencing an issue with our third-party Threads integration, impacting Threads-related functionality in Social Planner and other areas across the product.
- resolved Sep 23, 2026, 01:15 PM UTC
We're back! Thanks for bearing with us — the issue causing Third-Party Threads Integration Impacting Social Planner has now been resolved. Thanks again for your patience!
Minor September 21, 2026 Utm parameters for hidden fields are not populating 8h 7m Forms
Started Sep 21, 2026, 03:48 PM UTC· resolved Sep 21, 2026, 11:55 PM UTC
- investigating Sep 21, 2026, 03:48 PM UTC
Team is currently look into it
- resolved Sep 21, 2026, 11:55 PM UTC
We're back! Thanks for bearing with us — the issue causing UTM parameters for hidden fields not to populate on the Contact Record has now been resolved. Thanks again for your patience!
Minor September 11, 2026 S2S Model - Gemini-3.1-flash-live-preview is facing Service Disruption – Investigating with Google – Voice AI
Started Sep 11, 2026, 04:30 PM UTC· resolved Sep 11, 2026, 04:30 PM UTC
- investigating Sep 11, 2026, 04:30 PM UTC
One of our s2s model - Gemini-3.1-flash-live-preview is facing some downtime we're investigating it to restore the service with google.
Major September 10, 2026 Delay in the Contacts Sync 2h Contacts
Started Sep 10, 2026, 12:00 PM UTC· resolved Sep 10, 2026, 02:00 PM UTC
- investigating Sep 10, 2026, 12:00 PM UTC
We are running down issues in data sync across contacts and smartlists. Our team is actively working to identify the root cause and restore normal synchronization as quickly as possible. We will provide another update as soon as more information is available.
- resolved Sep 10, 2026, 02:00 PM UTC
The issue affecting data synchronization across Contacts and Smartlists has been resolved. Our team identified the root cause and restored normal synchronization. All delayed updates have been processed, and no data was lost during the incident.
- resolved Sep 10, 2026, 02:00 PM UTC
The issue affecting data synchronization across Contacts and Smartlists has been resolved. Our team identified the root cause and restored normal synchronization. All delayed updates have been processed, and no data was lost during the incident.
Minor September 10, 2026 Sidebar Collapses When Switching from Agency to Location View 20h 50m app.gohighlevel.com
Started Sep 10, 2026, 10:30 AM UTC· resolved Sep 11, 2026, 07:20 AM UTC
No vendor updates were posted for this incident.
Minor September 2, 2026 Appointment Data Visibility 4h 30m Calendars
Started Sep 02, 2026, 07:00 AM UTC· resolved Sep 02, 2026, 11:30 AM UTC
- investigating Sep 02, 2026, 07:00 AM UTC
We identified an issue that affected appointment data visibility across certain views and reports between 12:30 PM and 2:30 PM IST. The issue has been resolved, and we are actively backfilling the affected data. We'll continue to provide updates as progress continues.
- resolved Sep 02, 2026, 11:30 AM UTC
The issue has been resolved, and affected services are now operating normally. Team has implemented a fix and verified that service has been restored. We will continue to monitor the system to ensure ongoing stability.
- resolved Sep 02, 2026, 11:30 AM UTC
The issue has been resolved, and affected services are now operating normally. Team has implemented a fix and verified that service has been restored. We will continue to monitor the system to ensure ongoing stability.
Minor September 1, 2026 Slowness in the calendar, opportunities, contacts. 1h 20m Contacts, Calendars, Opportunities
Started Sep 01, 2026, 04:35 PM UTC· resolved Sep 01, 2026, 05:55 PM UTC
- investigating Sep 01, 2026, 04:35 PM UTC
We’re investigating an issue affecting calendar, opportunities, contacts and several related features. Our team is actively investigating the issue and working to restore normal functionality. We’ll provide another update as soon as we have more information.
- investigating Sep 01, 2026, 05:40 PM UTC
Contacts and Opportunities are now working as expected. We are continuing to monitor the system. We’ll provide another update as soon as we have further information.
- resolved Sep 01, 2026, 05:55 PM UTC
The issue affecting Opportunities, Contacts, Calendar, and Conversations has been resolved. All affected modules are now functioning normally. We have confirmed that the system is operating as expected and will continue to monitor for any further issues.
Minor August 31, 2026 Investigating Application Asset Loading Issues 2d 4h Client Portal
Started Aug 31, 2026, 03:12 AM UTC· resolved Sep 02, 2026, 08:10 AM UTC
- investigating Aug 31, 2026, 03:12 AM UTC
We are currently investigating an issue affecting application asset loading in production. Our team is actively assessing the scope of impact and reviewing the production configuration. We will provide another update as soon as more information is available.
- resolved Sep 02, 2026, 08:10 AM UTC
The issue has been resolved by updating the production configuration to restore the expected application behavior. The change has been verified, and the application is now functioning normally.
Major August 25, 2026 WhatsApp AI Template Generator Temporarily Unavailable 5d 18h AI Wrapper
Started Aug 25, 2026, 06:30 PM UTC· resolved Aug 31, 2026, 01:05 PM UTC
- investigating Aug 25, 2026, 06:30 PM UTC
The WhatsApp AI Template Generator is currently unavailable while we complete required maintenance related to updates to the underlying AI infrastructure. Our team has identified the issue and prepared a fix. We are currently completing quality assurance testing before deploying the update. We appreciate your patience and will provide an update once the feature has been fully restored.
- resolved Aug 31, 2026, 01:05 PM UTC
The issue has been resolved. We have validated the fix, and it has been successfully rolled out, the Generate with AI feature will work as expected.We will continue to monitor the service to ensure ongoing stability.
Minor August 25, 2026 Some customers unable to load data 7d 6h Contacts, Conversations, Opportunities
Started Aug 25, 2026, 12:40 PM UTC· resolved Sep 01, 2026, 07:19 PM UTC
- investigating Aug 25, 2026, 12:40 PM UTC
We are actively working in this issue , and we figured out the mostly affected customer are using optimum isp. If you are experiencing the same issue, please raise a support ticket with your ISP, Optimum, and report the DNS/connectivity issue. Request a permanent resolution from the ISP, as this appears to be related to their DNS resolution. For support ticket reference mention this :- TL;DR: Customer’s ISP DNS returned a wrong IP for our API hostnames, so browsers couldn’t reach our APIs. Impact: All data-loading features failed, while the frontend still loaded. This affected every page and reproduced across browsers because DNS is resolved at the OS level. Root cause: The ISP resolver returned an incorrect IP instead of the correct Cloudflare records, causing ERRCONNECTIONREFUSED Workaround steps to resolve the issue-: Steps to resolve — customers seeing pages not loading / connection errors Confirm it's this issue Have the customer run nslookup services.leadconnectorhq.com Windows: Command Prompt Mac: Terminal If the address returned is anything other than Cloudflare space (104.18.x or 172.64.x) — e.g. a single 167.206.x address — it's this issue. Apply the fix below. Option A — Chrome only (fastest, no admin rights)* Chrome → Settings → Privacy and security → Security → Use secure DNS → select "With: Cloudflare (1.1.1.1)" Quit Chrome completely and reopen. Best option on a screenshare — no terminal, no admin password. Option B — System-wide (recommended, fixes all browsers)* Set DNS servers to: 1.1.1.1 8.8.8.8 2606:4700:4700::1111 (IPv6 — don't skip this) The IPv6 entry matters: the bad resolver was reached over IPv6, so if only IPv4 is changed the OS may keep using it. Windows: Settings → Network & Internet → Wi-Fi (or Ethernet) → Hardware properties → DNS server assignment → Edit → Manual → turn on IPv4 and IPv6, enter the above → Save Then in Command Prompt: ipconfig /flushdns macOS: System Settings → Network → Wi-Fi → Details → DNS → "+" → add each entry → OK Then in Terminal: sudo dscacheutil -flushcache; sudo killall -HUP mDNSResponder Verify Re-run nslookup services.leadconnectorhq.com — should now return the Cloudflare addresses. Restart the browser and reload HighLevel. If it still fails, clear Chrome's internal cache: go to chrome://net-internals/#dns → Clear host cache.
- resolved Sep 01, 2026, 07:19 PM UTC
The issue has been resolved.
Minor August 20, 2026 Social Planner and Funnel Builder Degradation 1h 39m Funnels & Websites, Social Media
Started Aug 20, 2026, 01:00 PM UTC· resolved Aug 20, 2026, 02:39 PM UTC
- investigating Aug 20, 2026, 01:00 PM UTC
We have identified issues with Social Planner and funnel builder where pages are randomly going blank. Our team is actively looking into the issue
- resolved Aug 20, 2026, 02:39 PM UTC
This incident has been resolved. Our team identified the issue, implemented a fix, and verified that services are operating normally.
Major August 19, 2026 Marketplace API degradation 47m Marketplace
Started Aug 19, 2026, 03:05 PM UTC· resolved Aug 19, 2026, 03:52 PM UTC
- investigating Aug 19, 2026, 03:05 PM UTC
We’re experiencing issues with the Marketplace APIs. Our team is investigating the issue and working to restore normal service.
- resolved Aug 19, 2026, 03:52 PM UTC
The issue has been resolved, and the service is now operating normally. Affected Areas The Marketplace Developer Interface was unavailable. Some Public APIs may have experienced errors, including OAuth token refresh failures and PIT verification failures. Some Marketplace workflow triggers and actions may have been skipped. The Marketplace UI within the HighLevel interface was inaccessible.
- resolved Aug 19, 2026, 03:52 PM UTC
The issue has been resolved, and the service is now operating normally. Affected Areas The Marketplace Developer Interface was unavailable. Some Public APIs may have experienced errors, including OAuth token refresh failures and PIT verification failures. Some Marketplace workflow triggers and actions may have been skipped. The Marketplace UI within the HighLevel interface was inaccessible.
Minor August 17, 2026 Delay snapshots loading into sub-accounts 1h 20m Snapshots
Started Aug 17, 2026, 07:30 PM UTC· resolved Aug 17, 2026, 08:50 PM UTC
- investigating Aug 17, 2026, 07:30 PM UTC
We are currently seeing delays when loading snapshots into sub-accounts. Users may experience longer than usual processing times when applying a snapshot. Our team is actively investigating the issue. Existing sub-account data is not affected. We will share an update shortly
- resolved Aug 17, 2026, 08:50 PM UTC
Systems are restored to normal. Snapshots should load fine now in sub-accounts
Minor August 16, 2026 Opportunities are not being generated Partially 1h 32m Opportunities
Started Aug 16, 2026, 02:54 PM UTC· resolved Aug 16, 2026, 04:26 PM UTC
- investigating Aug 16, 2026, 02:54 PM UTC
we’ve been seeing issues with creating opportunities and moving leads from one stage to another. Team is looking into this
- resolved Aug 16, 2026, 04:26 PM UTC
Systems are restored. Operations are back to normal now.
Minor August 12, 2026 Social Planner – Pinterest posting is partially impacted 1d 23h Social Media
Started Aug 12, 2026, 04:00 PM UTC· resolved Aug 14, 2026, 03:30 PM UTC
- investigating Aug 12, 2026, 04:00 PM UTC
We've identified an issue with Pinterest's API that is causing some Social Planner posts to Pinterest to fail. Posting to all other platforms is working normally. The issue began on Aug 12 at 4:00 PM UTC and originates on Pinterest's side. We're monitoring the situation closely and following up with Pinterest. Failed Pinterest posts can be retried from Social Planner once the issue is resolved. We'll share further updates as we learn more.
- resolved Aug 14, 2026, 03:30 PM UTC
This is resolved now. Systems are restored back to normal
Minor August 10, 2026 gohighlevel.com recovered –
Started Aug 10, 2026, 09:28 PM UTC· resolved Aug 10, 2026, 09:28 PM UTC
No vendor updates were posted for this incident.
Minor August 9, 2026 GHL MCP recovered –
Started Aug 09, 2026, 10:52 PM UTC· resolved Aug 09, 2026, 10:52 PM UTC
No vendor updates were posted for this incident.
Minor August 9, 2026 GHL MCP recovered 33m
Started Aug 09, 2026, 09:34 PM UTC· resolved Aug 09, 2026, 10:07 PM UTC
No vendor updates were posted for this incident.