HighLevel incident

WhatsApp Coexistence echo message sync failing

Minor Resolved View vendor source →

HighLevel experienced a minor incident on October 7, 2026 affecting LC Phone, lasting 20h 55m. The incident has been resolved; the full update timeline is below.

Started
Oct 07, 2026, 06:35 AM UTC
Resolved
Oct 08, 2026, 03:30 AM UTC
Duration
20h 55m
Detected by Pingoru
Oct 07, 2026, 06:35 AM UTC

Affected components

LC Phone

Update timeline

  1. investigating Oct 07, 2026, 06:35 AM UTC

    We are investigating an issue affecting WhatsApp Coexistence where echo messages are failing to sync for some contacts without WhatsApp usernames. Our team is working to resolve the issue and will share updates as more information becomes available.

  2. investigating Oct 07, 2026, 01:00 PM UTC

    We are investigating an issue affecting WhatsApp Coexistence where echo messages are failing to sync for some contacts without WhatsApp usernames. Our team is working to resolve the issue and will share updates as more information becomes available.