HighLevel incident

Voice AI – Agents Unable to Answer Calls

Minor Resolved View vendor source →

HighLevel experienced a minor incident on October 16, 2026 affecting Voice AI, lasting 3h 20m. The incident has been resolved; the full update timeline is below.

Started
Oct 16, 2026, 08:45 AM UTC
Resolved
Oct 16, 2026, 12:05 PM UTC
Duration
3h 20m
Detected by Pingoru
Oct 16, 2026, 08:45 AM UTC

Affected components

Voice AI

Update timeline

  1. investigating Oct 16, 2026, 08:45 AM UTC

    We are investigating an issue affecting Voice AI agents, which are currently unable to answer live calls. The issue began around 8:45 AM UTC following a feature deployment. The initial investigation identified a missing import that disrupted the connection to a third-party provider. Our team is working on a fix. We will provide further updates as progress is made.