HighLevel experienced a major incident on October 14, 2026 affecting gohighlevel.com, lasting 2h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 14, 2026, 02:15 PM UTC
We are experiencing a platform-wide outage , this is impacting all usage-based products, including Wallet, Voice billing, Conversational AI, LODP billing, domain purchases, AI Studio/AI Agents, and Workflow executions. Our team is working with MongoDB support to restore the affected data, and recovery is currently in progress. We will share further updates as more information becomes available.
- investigating Oct 14, 2026, 02:15 PM UTC
We are experiencing a platform-wide outage , this is impacting all usage-based products, including Wallet, Voice billing, Conversational AI, billing, domain purchases, AI Studio/AI Agents, and Workflow executions. Our team is working with to restore the affected data, and recovery is currently in progress. We will share further updates as more information becomes available.