Helpshift Outage History

We are currently experiencing degraded performance impacting the Web Support Page. Users may encounter errors when attempting to create a ticket via the Contact Us form and Smart Forms.

We are currently experiencing degraded performance affecting the Analytics Dashboard. Users may notice that the scroll function is not working as expected.

We are currently experiencing an issue with Helpshift, where some agents are encountering errors or latency on the dashboard.

We are continuing to investigate this issue.

We are currently experiencing an outage impacting the Auto-assignment feature. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

We are currently experiencing a service disruption impacting the Issue Analytics data pipeline. As a result, the pipeline is not processing data, and analytics data is currently delayed by approximately 6 hours. Affected Components: Issue Analytics Dashboard Analytics API For the affected systems, data freshness is currently impacted beyond the last 6 hours. All other systems and platform functionalities remain fully operational. Our engineering team is actively investigating the issue and working continuously to restore normal operations as quickly as possible. We will keep providing updates until normal service is fully restored.

We are actively continuing our investigation into this issue and working to identify the root cause. We will share further updates as soon as we have more information.

We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

We are continuing to investigate this issue.

We are currently experiencing a disruption in service. Our team is actively investigating the issue and working to restore normal functionality as quickly as possible.

We are currently experiencing a service outage affecting Helpshift Automations. At the moment, users may be unable to create new automations or load existing ones. Our engineering team is actively working to restore the service as quickly as possible.

We are currently experiencing degraded performance on the Helpshift Dashboard, which may impact the following services: Chatbots Time-Based Automations New Issue Automations Our team is actively investigating the root cause and will keep you updated with further information.

We are currently experiencing a partial degradation impacting the Team section of Dashboard Analytics. The following reports are affected: 1. Team – Trends (Overall) 2. Team – Trends (Workload) 3. Team – Summary by Agents

We are currently experiencing a degraded state with the AI Reply feature. Our engineering team is actively investigating the issue and working toward a resolution.

We are continuing to investigate this issue.

We are currently experiencing an issue with the “All New Issues” view, where some older Resolved/Rejected cases are incorrectly appearing as “New Issues.” Our engineering team is actively working to resolve this behavior. We’ll share updates as soon as a fix is deployed. We appreciate your patience and understanding. Thank you.

We are currently experiencing a Partial Outage impacting the following components: - Analytics API - PowerBI services - Dashboard Analytics This is due to the Ongoing AWS Outage: https://health.aws.amazon.com/health/status Our team is actively investigating and working to restore full functionality.

We're pleased to inform you that Dashboard Analytics is working as expected. However, Power BI and the Issues Analytics API are still impacted. Our team is actively working to resolve the issue at the earliest. We sincerely appreciate your patience and understanding, and we will continue to keep you updated.

Power BI and Issues Analytics API remain impacted. Our team is actively working to resolve the issue at the earliest. We sincerely appreciate your patience and understanding, and we will continue to keep you updated.

We are awaiting service recovery from our third-party cloud vendor. Power BI and Issues Analytics API remain impacted. We appreciate your patience and will provide updates as soon as the services are restored.

We are experiencing a partial degradation of the Issue Auto-assignment feature causing delays in assigning issues to agents.

The Analytics dashboard is currently down due to an outage on our BI vendor’s side. All other analytics services continue to operate normally. The issue has been escalated to the vendor, and we are actively working with them to resolve it as quickly as possible. Please rest assured that we’re closely monitoring the situation and will provide updates as soon as we have more information.

We are continuing to investigate this issue.

We are continuing to work closely with our BI vendor to resolve the issue affecting the Analytics dashboard. While there is no ETA yet, the vendor has acknowledged the problem and is actively investigating on their end. We will share further updates as soon as we receive more information. All other analytics services remain operational.

We are currently experiencing intermittent failures impacting the following components: - Bots - Automations - Webhooks - Pre-Issue flow - Helpshift Api - End-user Presence Detection - Integrations - FAQs - Analytics Our team is actively investigating and working to restore full functionality

We are continuing to investigate this issue.

We are continuing to investigate this issue.