HelloID Outage History

HelloID is up right now

HelloID had 17 outages in the last 2 years totaling 1159h 10m of downtime — averaging 0.7 incidents per month.

There were 17 HelloID outages since November 12, 2025 totaling 1159h 10m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://helloid.statuspage.io

Major August 28, 2026

Elastic reports not showing

Detected by Pingoru
Aug 28, 2026, 12:27 PM UTC
Resolved
Aug 28, 2026, 06:13 PM UTC
Duration
5h 46m
Affected: ProvisioningProvisioningService AutomationService AutomationAccess ManagementAccess Management
Timeline · 2 updates
  1. investigating Aug 28, 2026, 12:27 PM UTC

    We are currently experiencing issues with Elastic reports. Logging in to Elastic works as expected, but the reports cannot be displayed. We are currently investigating the issue. Using the API should not be affected.

  2. resolved Aug 28, 2026, 06:13 PM UTC

    The issue has been resolved. We’ll continue to monitor the situation to ensure everything remains stable.

Read the full incident report →

Notice August 5, 2026

Email delivery delay to @live.nl, @msn.com, @outlook.com and @hotmail.com

Detected by Pingoru
Aug 05, 2026, 02:29 PM UTC
Resolved
Aug 06, 2026, 02:18 PM UTC
Duration
23h 48m
Affected: ProvisioningService AutomationAccess Management
Timeline · 2 updates
  1. investigating Aug 05, 2026, 02:29 PM UTC

    We’re currently experiencing issues with email delivery to the domains @live.nl, @msn.com, @outlook.com and @hotmail.com due to a problem at our mail provider. Emails that have already been sent are in a retry queue and will be delivered automatically once the issue has been resolved. Our mail provider is aware of the problem and is actively investigating it. We will provide an update as soon as more information becomes available.

  2. resolved Aug 06, 2026, 02:18 PM UTC

    The incident has been resolved, mails are being delivered again.

Read the full incident report →

Critical July 23, 2026

HelloID WUS login portals are unavailable

Detected by Pingoru
Jul 23, 2026, 03:05 PM UTC
Resolved
Jul 24, 2026, 06:19 AM UTC
Duration
15h 14m
Affected: ProvisioningService AutomationAccess Management
Timeline · 5 updates
  1. investigating Jul 23, 2026, 03:05 PM UTC

    We are currently experiencing an outage affecting the HelloID WUS login portals. We are investigating the root cause and will provide an update as soon as more information is available.

  2. investigating Jul 23, 2026, 03:47 PM UTC

    HelloID is currently affected by an issue in the Azure West US region that is impacting web applications. We are monitoring Azure’s status and will provide an update through this incident when new information is available.

  3. investigating Jul 23, 2026, 04:07 PM UTC

    Microsoft Azure has now also updated its status page regarding the ongoing issue. You can access the statuspage here: https://azure.status.microsoft/en-gb/status We are continuing to monitor the situation and will provide further updates as soon as more information becomes available.

  4. monitoring Jul 23, 2026, 07:17 PM UTC

    The HelloID portals are available again. We are continuing to monitor the service closely to ensure stability. Microsoft Azure has reported that a recent change was strongly correlated with the issue and that rollback actions are currently in progress. Azure telemetry is showing initial signs of recovery, and Microsoft is monitoring service health and traffic recovery.

  5. resolved Jul 24, 2026, 06:19 AM UTC

    The HelloID portals have been fully operational and stable for some time. No further impact has been observed, and this incident is now resolved.

Read the full incident report →

Minor July 14, 2026

Issue affecting automation variables when used in the new product actions, powershell data sources, or delegated form tasks

Detected by Pingoru
Jul 14, 2026, 03:53 PM UTC
Resolved
Jul 15, 2026, 10:20 AM UTC
Duration
18h 27m
Affected: Service AutomationService AutomationService Automation
Timeline · 3 updates
  1. investigating Jul 14, 2026, 03:53 PM UTC

    Newly created Automation Variables and recent updates to existing variable values are currently not being reflected. Existing Automation Variables remain available during script execution, but they continue to use their previous values instead of the updated ones. Scheduled Automation Tasks are not affected by this issue. Our team is actively investigating the root cause and working on a resolution. We will provide further updates as soon as more information becomes available.

  2. monitoring Jul 14, 2026, 06:34 PM UTC

    We have implemented a fix that resolves this issue. If you continue to experience problems with automation variables not reflecting newly created or updated values, please create a ticket through the TOPdesk selfservice portal. Our support team will investigate your situation and assist you as quickly as possible.

  3. resolved Jul 15, 2026, 10:20 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor June 12, 2026

Some applications are not available to users

Detected by Pingoru
Jun 12, 2026, 06:53 AM UTC
Resolved
Jun 15, 2026, 07:18 AM UTC
Duration
3d
Affected: Service AutomationService AutomationService AutomationAccess ManagementAccess ManagementAccess Management
Timeline · 5 updates
  1. investigating Jun 12, 2026, 06:53 AM UTC

    Some users have reported that they cannot access applications they should have access to. We are currently investigating the issue. We will share an update as soon as we have more information.

  2. investigating Jun 12, 2026, 09:12 AM UTC

    Our investigation has shown that these issues may also impact access to HelloID Service Automation products and delegated forms. Our teams are actively investigating the issue and working to resolve it as quickly as possible. We will continue to share updates through as new information becomes available.

  3. identified Jun 12, 2026, 10:21 AM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Jun 12, 2026, 01:53 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Jun 15, 2026, 07:18 AM UTC

    The issue has been resolved. Please note that it may be necessary to reassign the affected groups to ensure the credential sets are added correctly. If you continue to experience issues after reassigning the groups, please contact our support team: https://tools4ever-support.topdesk.net/ We apologize for any inconvenience caused.

Read the full incident report →

Major June 8, 2026

JWKS document error using OpenID Connect applications.

Detected by Pingoru
Jun 08, 2026, 02:24 PM UTC
Resolved
Jun 11, 2026, 01:28 PM UTC
Duration
2d 23h
Affected: Access ManagementAccess Management
Timeline · 4 updates
  1. investigating Jun 08, 2026, 02:24 PM UTC

    SSO applications based on OpenID Connect are currently not working. The JWKS document returns the following error: “Something went wrong.” We are investigating the issue and will provide an update as soon as more information is available.

  2. identified Jun 10, 2026, 07:14 AM UTC

    The issue has been identified, and a fix is scheduled to be implemented. To apply this fix, downtime of the HelloID customer portal is required. During the implementation, HelloID will be temporarily unavailable. This downtime will not affect any scheduled processes or planned executions during this period. We will create a separate statuspage incident for this maintenance window, where all relevant updates and progress information will be communicated.

  3. monitoring Jun 10, 2026, 08:24 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jun 11, 2026, 01:28 PM UTC

    This incident has been resolved.

Read the full incident report →

Major April 14, 2026

AD login HelloID not working

Detected by Pingoru
Apr 14, 2026, 01:51 PM UTC
Resolved
Apr 15, 2026, 01:57 PM UTC
Duration
1d
Affected: Access Management
Timeline · 3 updates
  1. identified Apr 14, 2026, 01:51 PM UTC

    At this moment, we're experiencing issues with AD login to HelloID. We're investigating the issue.

  2. monitoring Apr 14, 2026, 02:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 15, 2026, 01:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

Evaluations / Enforcements not processed

Detected by Pingoru
Apr 14, 2026, 11:21 AM UTC
Resolved
Apr 15, 2026, 01:57 PM UTC
Duration
1d 2h
Affected: Provisioning
Timeline · 4 updates
  1. investigating Apr 14, 2026, 11:22 AM UTC

    At this moment, we're currently experiencing an issue with processing an evaluation and/or enforcement. We're investigating the issue.

  2. monitoring Apr 14, 2026, 12:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Apr 14, 2026, 12:56 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Apr 15, 2026, 01:57 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 14, 2026

'Enable-RemoteMailbox' is not recognized

Detected by Pingoru
Apr 14, 2026, 11:19 AM UTC
Resolved
Apr 16, 2026, 01:07 PM UTC
Duration
2d 1h
Affected: ProvisioningProvisioning
Timeline · 5 updates
  1. identified Apr 14, 2026, 11:19 AM UTC

    At this moment, we're experiencing an issue with HelloID where you can ancounter the errormessage "'Enable-RemoteMailbox' is not recognized". We're investigating the issue

  2. identified Apr 14, 2026, 11:22 AM UTC

    We are continuing to work on a fix for this issue.

  3. identified Apr 14, 2026, 12:55 PM UTC

    We are continuing to work on a fix for this issue.

  4. monitoring Apr 15, 2026, 01:53 PM UTC

    A fix has been implemented within the newest HelloID agent version. Please make sure your HelloID agent is updated to the most recent version to ensure the fix is applied. We will continue to monitor the results.

  5. resolved Apr 16, 2026, 01:07 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 2, 2026

HelloID Performance issues

Detected by Pingoru
Apr 02, 2026, 09:02 AM UTC
Resolved
Apr 02, 2026, 10:08 AM UTC
Duration
1h 6m
Affected: ProvisioningProvisioning
Timeline · 2 updates
  1. investigating Apr 02, 2026, 09:02 AM UTC

    We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

  2. resolved Apr 02, 2026, 10:08 AM UTC

    The issue has been resolved, we'll keep monitoring the situation.

Read the full incident report →

Minor March 2, 2026

Built-in Azure AD Actions delayed

Detected by Pingoru
Mar 02, 2026, 12:55 PM UTC
Resolved
Mar 02, 2026, 01:30 PM UTC
Duration
35m
Affected: Provisioning
Timeline · 2 updates
  1. identified Mar 02, 2026, 12:55 PM UTC

    At the moment, the Built-in Azure AD Actions cannot be executed. We are aware of the issue and are currently working on a hotfix to resolve it. We apologize for the inconvenience.

  2. resolved Mar 02, 2026, 01:30 PM UTC

    A hotfix has been implemented, and the actions should now be executed successfully again. We'll keep monitoring the situation.

Read the full incident report →

Notice February 25, 2026

Email sending disabled on training tenants

Detected by Pingoru
Feb 25, 2026, 11:05 AM UTC
Resolved
Feb 26, 2026, 02:14 PM UTC
Duration
1d 3h
Affected: ProvisioningService AutomationAccess Management
Timeline · 2 updates
  1. monitoring Feb 25, 2026, 11:05 AM UTC

    We are currently experiencing issues with the delivery of emails to the domains @live.nl, @msn.com, @outlook.com, and @hotmail.com. To restore our email reputation, we have disabled email sending from training tenants. This is a preventive measure to ensure that emails to these domains can be delivered correctly again as soon as possible. For more information about the original incident, please refer to: https://helloid.statuspage.io/incidents/n6pl5ykzxv45 We will keep you informed of further developments via the status page.

  2. resolved Feb 26, 2026, 02:14 PM UTC

    After investigation, it has been determined that the issue is not related to HelloID, nor to the mail provider used by HelloID. As a result, the precautionary measure to disable the mail functionality in the training tenants is no longer necessary. The mail functionality has therefore been re-enabled in the training tenants.

Read the full incident report →

Minor February 21, 2026

HelloID On-Premise agent – connection recovery issue

Detected by Pingoru
Feb 21, 2026, 09:56 AM UTC
Resolved
Mar 25, 2026, 09:33 AM UTC
Duration
31d 23h
Affected: ProvisioningProvisioningProvisioning
Timeline · 3 updates
  1. identified Feb 21, 2026, 09:56 AM UTC

    We are currently experiencing an issue where the HelloID on-premise agent may have lost its connection and did not automatically recover. You can resolve this by manually restarting the three HelloID services. For instructions, see: https://docs.helloid.com/en/agent/restart-an-agent.html We are actively working on a permanent solution for this connectivity issue. Our apologies for the inconvenience.

  2. monitoring Feb 23, 2026, 10:21 AM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Mar 25, 2026, 09:33 AM UTC

    The issue has been resolved, we'll keep monitoring the situation.

Read the full incident report →

Minor February 20, 2026

Limited action processing via HelloID on-premise agent

Detected by Pingoru
Feb 20, 2026, 09:04 AM UTC
Resolved
Feb 20, 2026, 03:11 PM UTC
Duration
6h 7m
Affected: ProvisioningProvisioning
Timeline · 3 updates
  1. investigating Feb 20, 2026, 09:04 AM UTC

    We are experiencing an issue where only a limited number of actions are started in HelloID through the on-premise agent, which may result in delays or timeouts. Our team is actively investigating the cause.

  2. monitoring Feb 20, 2026, 09:44 AM UTC

    A fix has been implemented. In some cases, the connection to the HelloID on-premise agent may have been interrupted. The connection should restore automatically or can be re-established by restarting the HelloID services. We will continue to monitor the situation.

  3. resolved Feb 20, 2026, 03:11 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice December 10, 2025

Issue causing HelloID evaluation and enforcement errors

Detected by Pingoru
Dec 10, 2025, 12:01 PM UTC
Resolved
Dec 12, 2025, 08:01 AM UTC
Duration
1d 20h
Affected: ProvisioningProvisioningProvisioning
Timeline · 4 updates
  1. identified Dec 10, 2025, 12:01 PM UTC

    We have identified an issue may cause some HelloID evaluations or enforcements to fail. We are currently preparing a fix. In the meantime, if an evaluation or enforcement fails, please retry the action until it succeeds.

  2. identified Dec 10, 2025, 12:19 PM UTC

    We are continuing to work on a fix for this issue.

  3. monitoring Dec 11, 2025, 02:22 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Dec 12, 2025, 08:01 AM UTC

    The issue has been resolved, we'll keep monitoring the situation.

Read the full incident report →

Major November 18, 2025

Unresponsive HelloID platform due to Cloudflare issues

Detected by Pingoru
Nov 18, 2025, 12:03 PM UTC
Resolved
Nov 18, 2025, 03:51 PM UTC
Duration
3h 48m
Affected: ProvisioningProvisioningProvisioningService AutomationService AutomationService AutomationAccess ManagementAccess ManagementAccess Management
Timeline · 2 updates
  1. identified Nov 18, 2025, 12:03 PM UTC

    We are experiencing network issues in HelloID due to Global Cloudflare network issues. More information can be found on this page - https://www.cloudflarestatus.com/

  2. resolved Nov 18, 2025, 05:51 PM UTC

    Cloudflare services are currently operating normally. We are no longer observing elevated errors or latency.

Read the full incident report →

Minor November 12, 2025

We're currently experiencing issues with HelloID

Detected by Pingoru
Nov 12, 2025, 12:50 PM UTC
Resolved
Nov 12, 2025, 02:24 PM UTC
Duration
1h 33m
Affected: ProvisioningProvisioningService AutomationService AutomationAccess ManagementAccess Management
Timeline · 3 updates
  1. investigating Nov 12, 2025, 12:50 PM UTC

    At this moment, we're experiencing slow responses within HelloID. We're investigating the issue.

  2. identified Nov 12, 2025, 01:03 PM UTC

    The issue has been identified and a fix has been implemented

  3. resolved Nov 12, 2025, 02:24 PM UTC

    The issue has been resolved, we'll keep monitoring the situation.

Read the full incident report →