Health Gorilla Outage History

There were 3 Health Gorilla outages since February 17, 2026 totaling 43h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.healthgorilla.com

Major March 12, 2026

Intermittent Slowness

Detected by Pingoru: Mar 12, 2026, 05:14 PM UTC
Resolved: Mar 13, 2026, 07:12 PM UTC
Duration: 1d 1h

Affected: Web Portal

Timeline · 5 updates

investigating Mar 12, 2026, 05:14 PM UTC

Health Gorilla is currently experiencing intermittent slowness within our web portal. Our team is actively investigating the issue and working toward a resolution. We will continue to provide updates as they become available. Thank you for your patience.
investigating Mar 13, 2026, 02:11 PM UTC

Health Gorilla is currently experiencing intermittent slowness within our web portal. Our team is actively investigating the issue and working toward a resolution, and we are continuing to monitor and analyze the situation to ensure it is fully addressed. We appreciate your patience and will provide updates as they become available.
investigating Mar 13, 2026, 06:07 PM UTC

Health Gorilla is currently experiencing a service disruption and the platform is temporarily unavailable. Our engineering team is actively investigating the issue and working to restore service as quickly as possible. We will continue to provide updates here as more information becomes available. Thank you for your patience.
investigating Mar 13, 2026, 07:11 PM UTC

We are continuing to investigate this issue.
resolved Mar 13, 2026, 07:12 PM UTC

The issue causing the service disruption has been resolved, and Health Gorilla services have been fully restored. Our team has confirmed that the platform is operating normally. We appreciate your patience while we worked to address this issue. If you continue to experience any problems, please contact our support team.

Read the full incident report →

Minor February 26, 2026

Quest maintenance In progress

Detected by Pingoru: Feb 26, 2026, 07:09 PM UTC
Resolved: Feb 26, 2026, 08:03 PM UTC
Duration: 53m

Affected: Lab Connectivity (Quest)

Timeline · 2 updates

monitoring Feb 26, 2026, 07:09 PM UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary. Feb 26, 2026 - 15:00 UTC
resolved Feb 26, 2026, 08:03 PM UTC

Quest has indicated that the maintenance period is resolved.

Read the full incident report →

Major February 17, 2026

Notice of Participant Suspension

Detected by Pingoru: Feb 17, 2026, 11:29 PM UTC
Resolved: Feb 18, 2026, 03:43 PM UTC
Duration: 16h 14m

Affected: Non-Health Gorilla Component

Timeline · 2 updates

monitoring Feb 17, 2026, 11:29 PM UTC

Georgia Health Information Network's (GaHIN's) connectivity to eHealth Exchange is currently suspended. eHealth Exchange staff are engaged in communications with GaHIN regarding restoration of their connectivity and will provide an update once that has been achieved. At this time, we are unable to provide a definitive timeline for restored connectivity, however, an update will be made to Participants when connectivity resumes. GaHIN is the health information network located in and serving the Georgia community. As always, please ensure your technology platform regularly ingests eHealth Exchange’s directory information so it knows which eHealth Exchange participants are actively exchanging. If you have any questions or concerns regarding this communication, please reach out to ++ [email protected]+.
resolved Feb 18, 2026, 03:43 PM UTC

This incident has been resolved.

Read the full incident report →

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