Resolved on September 18, 2025.
Commonwell reported today that they had service degradation and elevated 503 responses for network queries. The degradation window was between 2:02pm ET through 3:18pm ET. For Health Gorilla clients with licenses for the Commonwell network, this may have resulted in errors while querying patients on Commonwell, or not receiving the data that should have been available. Per Commonwell, this issue has been resolved and full service is restored.
Update timeline
- resolved Sep 18, 2025, 09:38 PM UTC
Commonwell reported today that they had service degradation and elevated 503 responses for network queries. The degradation window was between 2:02pm ET through 3:18pm ET. For Health Gorilla clients with licenses for the Commonwell network, this may have resulted in errors while querying patients on Commonwell, or not receiving the data that should have been available. Per Commonwell, this issue has been resolved and full service is restored.
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