Resolved after 29 minutes, affecting Lab Connectivity (General), on September 23, 2025.
All lab vendor connetions have been restored.
Affected components
Lab Connectivity (General)
Update timeline
- investigating Sep 23, 2025, 01:49 PM UTC
We are currently experiencing performance issues with our Lab Network product, which is preventing some users from placing orders to lab vendors. We are investigating the issue and will update this ticket when any new information is available.
- investigating Sep 23, 2025, 01:49 PM UTC
We are continuing to investigate this issue.
- investigating Sep 23, 2025, 02:10 PM UTC
The performance degradation issue has been resolved, and the lab vendor connections have been restored.
- investigating Sep 23, 2025, 02:17 PM UTC
All lab vendor connetions have been restored.
- resolved Sep 23, 2025, 02:19 PM UTC
This incident has been resolved.
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