Resolved after 16 minutes, affecting API Server, on September 29, 2026.
Impact window: Tuesday 29 September 2026, 11:00–11:16 AM ET (15:00–15:16 UTC), approximately 16 minutes. What happened: An internal message processing backlog caused our API service to stop responding to requests. During the affected window, API requests either timed out or returned errors. Our web portal was not affected. Resolution: Service was fully restored at 11:16 AM ET and has operated normally since. Data integrity: No customer data was lost or corrupted. If you had requests fail during this window, we recommend confirming whether they completed before resubmitting — a small number may have been processed successfully without a response being returned. Next steps: We have identified the cause and are implementing additional monitoring and safeguards to reduce the risk of recurrence.
Affected components
Update timeline
- resolved Sep 29, 2026, 07:06 PM UTC
Impact window: Tuesday 29 September 2026, 11:00–11:16 AM ET (15:00–15:16 UTC), approximately 16 minutes. What happened: An internal message processing backlog caused our API service to stop responding to requests. During the affected window, API requests either timed out or returned errors. Our web portal was not affected. Resolution: Service was fully restored at 11:16 AM ET and has operated normally since. Data integrity: No customer data was lost or corrupted. If you had requests fail during this window, we recommend confirming whether they completed before resubmitting — a small number may have been processed successfully without a response being returned. Next steps: We have identified the cause and are implementing additional monitoring and safeguards to reduce the risk of recurrence.
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