Health Gorilla incident

2025-07-16 - Issues logging in to www.healthgorilla.com

Minor Resolved View vendor source →

Health Gorilla experienced a minor incident on July 16, 2025 affecting Web Portal, lasting 2h 9m. The incident has been resolved; the full update timeline is below.

Started
Jul 16, 2025, 04:31 PM UTC
Resolved
Jul 16, 2025, 06:41 PM UTC
Duration
2h 9m
Detected by Pingoru
Jul 16, 2025, 04:31 PM UTC

Affected components

Web Portal

Update timeline

  1. identified Jul 16, 2025, 04:31 PM UTC

    Users have reported issues logging in to the Health Gorilla portal today. Our infra team is currently investigating the issue and is working to restore full connectivity.

  2. resolved Jul 16, 2025, 06:41 PM UTC

    This incident has been resolved. Users experienced performance issues, including difficulty logging in and slow API response times, between 12:10pmEST and 12:30pmEST. Performance is back to standard and these issues should no longer persist.