HappyCo incident

Increased error rates in Call Management

Minor Resolved View vendor source →

HappyCo experienced a minor incident on July 3, 2026 affecting Management Portal and Report Access, lasting 1h 18m. The incident has been resolved; the full update timeline is below.

Started
Jul 03, 2026, 05:24 AM UTC
Resolved
Jul 03, 2026, 06:43 AM UTC
Duration
1h 18m
Detected by Pingoru
Jul 03, 2026, 05:24 AM UTC

Affected components

Management Portal and Report Access

Update timeline

  1. investigating Jul 03, 2026, 05:24 AM UTC

    We are investigating reports of increased error rates in our Call Management product.

  2. investigating Jul 03, 2026, 06:17 AM UTC

    We are continuing to investigate the issue - Calls and IVRs appear to be unaffected.

  3. resolved Jul 03, 2026, 06:43 AM UTC

    This incident has been resolved.