HappyCo experienced a minor incident on June 2, 2026 affecting Management Portal and Report Access, lasting 22h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 02, 2026, 11:33 PM UTC
Some customers are experiencing intermittent issues with generating inspection reports. Our team is investigating.
- investigating Jun 03, 2026, 12:18 AM UTC
We're continuing to investigate
- investigating Jun 03, 2026, 12:59 AM UTC
We're continuing our investigation
- identified Jun 03, 2026, 02:56 AM UTC
The issue has been identified and our team is working on a fix.
- identified Jun 03, 2026, 07:07 AM UTC
Our engineering team is continuing to work on a fix.
- identified Jun 03, 2026, 10:47 AM UTC
We have confirmed reports are generating successfully but a subset are delayed. Our engineering team is working to address these slowdowns.
- monitoring Jun 03, 2026, 02:41 PM UTC
We have introduced a series of performance improvements and are seeing report time generation consistently under 1min for the majority of reports. We will continue to monitor throughout the day.
- resolved Jun 03, 2026, 10:01 PM UTC
We've monitored throughout June 3, 2026 and are seeing successful report generation with over 97% completing in under 60s, with more than 99.5% completing under one hour.