HappyCo experienced a critical incident on July 16, 2026 affecting Management Portal and Report Access, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Management Portal and Report Access
Update timeline
- investigating Jul 16, 2026, 09:33 AM UTC
Some users are currently unable to login to HappyCo via the Web and the Mobile App.
- investigating Jul 16, 2026, 09:34 AM UTC
We are continuing to investigate this issue.
- identified Jul 16, 2026, 09:47 AM UTC
We have traced the issue to one of our partners and they are working to resolve the issue.
- monitoring Jul 16, 2026, 09:52 AM UTC
The ability to login has been restored and we are continuing to monitor.
- resolved Jul 16, 2026, 10:00 AM UTC
This incident has been resolved and users are able to login again.