Gravity Payments Outage History

Gravity Payments had 20 outages in the last 2 years totaling 1384h 5m of downtime — averaging 0.8 incidents per month.

There were 20 Gravity Payments outages since May 28, 2025 totaling 1384h 5m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gravitypayments.com

Minor April 20, 2026

Delayed settlement data

Detected by Pingoru: Apr 20, 2026, 09:53 PM UTC
Resolved: Apr 22, 2026, 03:32 PM UTC
Duration: 1d 17h

Affected: Gravity Dashboard

Timeline · 2 updates

identified Apr 20, 2026, 09:53 PM UTC

We are currently experiencing delays importing settlement data. As a result, some data on your Dashboard regarding Settled Transactions may not be up to date. Our team is actively working to resolve the issue, and we appreciate your patience. If you have questions, please contact our support team at [email protected] or call 866.701.4700.
resolved Apr 22, 2026, 03:32 PM UTC

All settlement data is imported and available in Gravity Dashboard.

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Notice April 14, 2026

EIServer merchants may be unable to run transactions

Detected by Pingoru: Apr 14, 2026, 08:17 PM UTC
Resolved: Apr 14, 2026, 10:29 PM UTC
Duration: 2h 11m

Timeline · 3 updates

identified Apr 14, 2026, 08:17 PM UTC

We have identified the issue and are working to resolve. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
monitoring Apr 14, 2026, 10:16 PM UTC

We expect the issue to be resolved for most merchants and are continuing to monitor. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
resolved Apr 14, 2026, 10:29 PM UTC

This issue has been resolved. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

Read the full incident report →

Minor January 21, 2026

Investigating issues processing transactions with emergepay

Detected by Pingoru: Jan 21, 2026, 10:36 PM UTC
Resolved: Jan 21, 2026, 10:49 PM UTC
Duration: 13m

Affected: emergepay

Timeline · 2 updates

investigating Jan 21, 2026, 10:36 PM UTC

We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
resolved Jan 21, 2026, 10:49 PM UTC

This incident has been resolved. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

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Critical January 15, 2026

Investigating issues with availability of dashboard.gravitypayments.com

Detected by Pingoru: Jan 15, 2026, 10:36 PM UTC
Resolved: Jan 15, 2026, 10:41 PM UTC
Duration: 5m

Affected: Gravity Dashboard

Timeline · 2 updates

investigating Jan 15, 2026, 10:36 PM UTC

Access to dashboard.gravitypayments.com is currently unavailable. We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
resolved Jan 15, 2026, 10:41 PM UTC

This incident has been resolved and availability of dashboard.gravitypayments.com has been restored.

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Minor November 21, 2025

Clover - Service Disruption

Detected by Pingoru: Nov 21, 2025, 08:42 PM UTC
Resolved: Nov 22, 2025, 03:19 AM UTC
Duration: 6h 36m

Affected: emergepayProcessing Services

Timeline · 8 updates

investigating Nov 21, 2025, 08:42 PM UTC

Clover is currently experiencing device issues. As a result, you may receive an error message, such as a connection timeout or a syncing issue. If you continue to experience issues processing, and have access to Gravity Dashboard Virtual Terminal, please try processing directly through Virtual Terminal. Login to Gravity Dashboard, navigate to Virtual Terminal in the left-hand navigation. Next, select Sale and manually enter the amount and the customer’s card information. Click ‘Process’. If you need support, please reach out to our team at [email protected]. Thank you for your patience while this issue is being resolved.
investigating Nov 21, 2025, 10:05 PM UTC

Clover is continuing to experience device issues. Gravity Payments is communicating closely with Clover on this issue. We will continue to post updates as they are available.
investigating Nov 21, 2025, 11:03 PM UTC

Clover is continuing to experience device issues. Clover has not identified a fix for the issue yet. We will continue to post updates as they are available.
investigating Nov 22, 2025, 12:20 AM UTC

Clover is continuing to experience device issues. Clover has not identified a fix for the issue yet. We are monitoring Clover closely for resolution and we will continue to post updates as we have them .
investigating Nov 22, 2025, 01:05 AM UTC

We are monitoring a decrease in transaction failures on Clover devices. We are continuing to monitor Clover.
investigating Nov 22, 2025, 02:08 AM UTC

We are still monitoring a decrease in error rates for transactions on Clover devices. Clover has not identified a fix for the issue yet. We are continuing to monitor. If you are experiencing issues processing, and have access to Gravity Dashboard Virtual Terminal, please try processing directly through Virtual Terminal. Login to Gravity Dashboard, navigate to Virtual Terminal in the left-hand navigation. Next, select Sale and manually enter the amount and the customer’s card information. Click ‘Process’. If you need support, please reach out to our team at [email protected]. Thank you for your patience while this issue is being resolved.
investigating Nov 22, 2025, 02:53 AM UTC

Clover has communicated that they have identified the issue and are working to fully restore services to Clover devices. We are continuing to observe higher transaction success rates. We will continue to monitor until services are restored.
resolved Nov 22, 2025, 03:19 AM UTC

Issues processing payments on Clover devices have been resolved. If you experience issues processing payments on your Clover device or need assistance reconciling your transactions, please reach out to our team at [email protected] or call tel :8667014700.

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Minor November 18, 2025

Third-Party Service Interruption Causing Website Unavailability and Minor Processing Issues

Detected by Pingoru: Nov 18, 2025, 02:32 PM UTC
Resolved: Nov 18, 2025, 06:41 PM UTC
Duration: 4h 8m

Timeline · 4 updates

identified Nov 18, 2025, 02:32 PM UTC

The Gravity Payments website (gravitypayments.com) is currently unavailable due to an outage with Cloudflare, a major provider of internet services. All core Gravity Payments services (processing, dashboard, APIs) are operational. A small number of merchants may experience transaction processing issues if using integrated partners utilizing Cloudflare services. The Gravity Dashboard is operational and can be accessed directly at: https://dashboard.gravitypayments.com. We are monitoring the situation and will update here as soon as possible. If you are having any difficulties processing transactions, please contact our support team at [email protected] or call tel:8667014700.
monitoring Nov 18, 2025, 02:59 PM UTC

The Gravity Payments website (gravitypayments.com) is now available. All core Gravity Payments services (processing, dashboard, APIs) remain operational. Lingering minor issues may cause transaction processing failures for merchants whose integrated partners utilize Cloudflare services. If you are having any difficulties processing transactions, please contact our support team at [email protected] or call tel:8667014700.
monitoring Nov 18, 2025, 03:23 PM UTC

Earlier internet service disruptions affecting our website and some integrated partners are now largely resolved. Most connected services are recovering, and partners who previously reported transaction failures are now trending back to normal. Our website (gravitypayments.com) and all core Gravity Payments services (processing, dashboard, APIs) remain operational. Some partners may still experience brief or intermittent issues as upstream systems continue to stabilize. If you are still experiencing difficulties processing transactions, please contact our support team at [email protected] or call 866-701-4700.
resolved Nov 18, 2025, 06:41 PM UTC

The earlier internet-related service disruption has been fully resolved. Our website and all Gravity Payments services- including transaction processing, dashboards, and APIs - are operating normally. Systems affected through upstream providers have stabilized, and partners who experienced intermittent issues are reporting normal behavior again. No further impact is expected at this time. If you continue to experience any processing issues, please contact our support team at [email protected] or 866-701-4700.

Read the full incident report →

Minor August 19, 2025

DIS - Service Disruption

Detected by Pingoru: Aug 19, 2025, 01:45 PM UTC
Resolved: Aug 19, 2025, 02:44 PM UTC
Duration: 58m

Timeline · 2 updates

investigating Aug 19, 2025, 01:45 PM UTC

Our partner DIS is experiencing a service disruption that is causing intermittent impact on our service. As a result, you may have issues processing transactions at this time. DIS teams are working on resolving the issue. As a workaround, you can use Dashboard Virtual Terminal at dashboard.gravitypayments.com. If you need support, please contact our support team at [email protected] or call tel :8667014700. Thank you for your patience while this issue is being resolved.
resolved Aug 19, 2025, 02:44 PM UTC

Our partner DIS has resolved the issue on their side. All services should be running as expected. If you need support, please contact our support team at [email protected] or call tel :8667014700.

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Notice August 15, 2025

Clover Ecomm - Degraded Performance

Detected by Pingoru: Aug 15, 2025, 06:00 PM UTC
Resolved: Aug 15, 2025, 11:00 PM UTC
Duration: 4h 59m

Timeline · 2 updates

investigating Aug 15, 2025, 06:00 PM UTC

We've been made aware of an issue with the Clover Online Ordering, Clover Virtual Terminal, and API calls to Clover Gateway impacting some Clover merchants. If you are having problems with online transactions, please contact our support team at [email protected] or call tel:8667014700.
resolved Aug 15, 2025, 11:00 PM UTC

This incident is now resolved. If you are still having problems with online transactions, please contact our support team at [email protected] or call tel:8667014700.

Read the full incident report →

Notice August 4, 2025

Issues with deposits from funding bank for small number of merchant receiving banks

Detected by Pingoru: Aug 04, 2025, 04:38 PM UTC
Resolved: Aug 04, 2025, 09:46 PM UTC
Duration: 5h 8m

Timeline · 5 updates

investigating Aug 04, 2025, 04:38 PM UTC

We are aware of a delay in deposits for a small subset of merchants. We are working with our funding bank to get more information. If you are not seeing an expected deposit today and believe you are impacted please contact our support team at [email protected] or call tel:8667014700
investigating Aug 04, 2025, 05:27 PM UTC

We are continuing the investigate the issue between our funding bank and a small subset of receiving banks. If you are not seeing an expected deposit today and believe you are impacted please contact our support team at [email protected] or call tel:8667014700
monitoring Aug 04, 2025, 05:46 PM UTC

We have confirmed there is delay in deposits for a small subset of merchants' receiving banks due to a delay at the Federal Reserve. If you have not received an expected deposit today, please contact your bank. We are continuing to monitor the resolution of this delay at the Federal Reserve.
monitoring Aug 04, 2025, 07:48 PM UTC

We have confirmed that delayed deposits are starting to arrive. This issue affected a small subset of merchants' receiving banks due to a delay at the Federal Reserve. If you have not received an expected deposit today, please contact your bank. We are continuing to monitor the resolution of this delay at the Federal Reserve.
resolved Aug 04, 2025, 09:46 PM UTC

We've confirmed this issue with delays caused by the Federal Reserve to be resolved. If you have not received an expected deposit today, please contact your bank. If you have any trouble, please contact our support team at [email protected] or call tel:8667014700

Read the full incident report →

Minor July 28, 2025

Dispute Manager - Service Disruption

Detected by Pingoru: Jul 28, 2025, 09:32 PM UTC
Resolved: Jul 29, 2025, 09:41 PM UTC
Duration: 1d

Timeline · 2 updates

investigating Jul 28, 2025, 09:32 PM UTC

We are aware of a third-party outage impacting the Dispute Manager tool, used for managing your chargebacks online. If you need assistance retrieving information on a chargeback or posting a response, please contact our support team at [email protected] or call tel :8667014700
resolved Jul 29, 2025, 09:41 PM UTC

This incident has been resolved. If you need assistance retrieving information on a chargeback or posting a response, please contact our support team at [email protected] or call tel :8667014700

Read the full incident report →

Minor July 4, 2025

USAePay - Service Disruption

Detected by Pingoru: Jul 04, 2025, 02:09 PM UTC
Resolved: Jul 05, 2025, 11:35 PM UTC
Duration: 1d 9h

Affected: Processing Services

Timeline · 3 updates

investigating Jul 04, 2025, 02:09 PM UTC

We are aware of an issue with USAePay transaction processing. We will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel :8667014700.
monitoring Jul 04, 2025, 03:19 PM UTC

USAePay has implemented a fix, and we have observed no further timeouts. We are continuing to monitor for any further errors. If you are having any difficulties processing transactions, please contact our support team at [email protected] or call tel: 8667014700.
resolved Jul 05, 2025, 11:35 PM UTC

Processing transactions with USAePay has remained stable for over 24 hours, and no further errors have been observed. If you are having any difficulties, please contact our support team at [email protected] or call tel :8667014700.

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Notice June 26, 2025

Gravity Payments website unavailable for some users

Detected by Pingoru: Jun 26, 2025, 12:56 AM UTC
Resolved: Jun 26, 2025, 03:09 AM UTC
Duration: 2h 12m

Timeline · 2 updates

investigating Jun 26, 2025, 12:56 AM UTC

Gravity Payments website intermittently unavailable for some users. We are aware of the issue and are working to resolve it as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
resolved Jun 26, 2025, 03:09 AM UTC

We have resolved the issue and gravitypayments.com is available for all users reliably. Thank you for your patience.

Read the full incident report →

Notice June 12, 2025

Clover timeout connection errors with emergepay transactions

Detected by Pingoru: Jun 12, 2025, 06:32 PM UTC
Resolved: Jun 17, 2025, 10:00 PM UTC
Duration: 5d 3h

Affected: emergepay

Timeline · 4 updates

investigating Jun 12, 2025, 06:32 PM UTC

We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
monitoring Jun 12, 2025, 09:09 PM UTC

CloverⓇ has confirmed the issues impacting your payments device and cloud applications has been resolved. You are now able to resume accepting payment through your Clover device as normal. If you continue to experience issues, please reach out to our support team at [email protected] for assistance. Thank you for your patience and continued business. The Gravity Support Team
monitoring Jun 13, 2025, 01:00 PM UTC

We are observing a small number of merchants with expired authorizations to CloverⓇ as a result of yesterday's service disruption. We are currently working to fix those accounts.
resolved Jun 17, 2025, 10:00 PM UTC

We have resolved these small amount of errors. We continue to monitor for any issues impacting merchants. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

Read the full incident report →

Notice June 11, 2025

Some terminals showing errors when running transactions

Detected by Pingoru: Jun 11, 2025, 11:19 PM UTC
Resolved: Jun 13, 2025, 07:14 PM UTC
Duration: 1d 19h

Timeline · 4 updates

investigating Jun 11, 2025, 11:19 PM UTC

We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
identified Jun 11, 2025, 11:46 PM UTC

Some merchants are currently experiencing intermittent “Transarmor failed” errors on some terminals. As a result, these merchants may have issues processing payments. We have identified the cause of this issue. If you are seeing this error, please contact our support team at [email protected] or call tel:8667014700.
identified Jun 12, 2025, 10:15 AM UTC

Due to this issue, we are experiencing high call volume. If you are unable to run transactions and need assistance, we can resolve this issue for you remotely. Please submit a ticket via the form on our website at gravitypayments.com/support and include the subject line “Service disruption 6-12-25”.
resolved Jun 13, 2025, 07:14 PM UTC

We have monitored this issue for 24 hours and confirmed it has been resolved. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

Read the full incident report →

Notice June 9, 2025

Investigating issues with PAX A35 terminals

Detected by Pingoru: Jun 09, 2025, 01:17 PM UTC
Resolved: Jul 23, 2025, 05:41 PM UTC
Duration: 44d 4h

Timeline · 6 updates

investigating Jun 06, 2025, 08:56 PM UTC

We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
investigating Jun 06, 2025, 09:57 PM UTC

We are still investigating this issue and will provide updates and additional guidance as we have it.
investigating Jun 09, 2025, 01:17 PM UTC

We are continuing to investigate this issue. We believe this issue is affecting PAX A35 devices exclusively of the A35-0BW-RD6-01AA hardware version. PAX has acknowledged the issue and is providing Gravity with updates as they work towards a fix, or workaround.
investigating Jun 10, 2025, 02:37 PM UTC

We are continuing to drive the investigation of this issue with PAX. They have confirmed they are investigating and have escalated the issue as critical to their team. We continue to investigate fixes and workarounds to provide relief for those affected.
identified Jun 11, 2025, 01:40 PM UTC

A fix to this issue has been found and is ready to be applied to affected merchants using PAX A35 devices with Part Number A35-0BW-RD6-01AA. Gravity Payments will be reaching out to affected merchants to apply the fix. We continue to work closely with PAX to address the root cause of this issue. We will provide more information as soon as it becomes available.
resolved Jul 23, 2025, 05:41 PM UTC

This incident has been resolved.

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Notice June 5, 2025

Possible "Invalid Batch" error

Detected by Pingoru: Jun 05, 2025, 12:45 PM UTC
Resolved: Jun 06, 2025, 02:40 PM UTC
Duration: 1d 1h

Timeline · 2 updates

monitoring Jun 05, 2025, 12:45 PM UTC

Merchants utilizing older software versions of PAX S300 and Verifone VX 520 terminals could receive an invalid batch error if they have a refund within their batch. Merchants should run refunds through a virtual terminal gateway via dashboard in order to prevent this error. If you do receive this error, please contact our support team by calling tel:8667014700 or emailing [email protected] to resolve the issue.
resolved Jun 06, 2025, 02:40 PM UTC

This incident has been resolved.

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Notice June 3, 2025

Investigating an issue with some payment web forms

Detected by Pingoru: Jun 03, 2025, 02:41 PM UTC
Resolved: Jun 03, 2025, 03:26 PM UTC
Duration: 44m

Timeline · 2 updates

investigating Jun 03, 2025, 02:41 PM UTC

We are investigating this issue and will provide more information soon.
resolved Jun 03, 2025, 03:26 PM UTC

Issue affecting some merchants ability to process payments through web forms that were missing some assets has been resolved as of approximately 8:00AM PT. If you are having any issues, please reach out to [email protected] or call 866-701-4700.

Read the full incident report →

Notice June 2, 2025

PAX A35 Processing Incident

Detected by Pingoru: Jun 02, 2025, 06:04 PM UTC
Resolved: Jun 02, 2025, 06:04 PM UTC
Duration: —

Timeline · 4 updates

Read the full incident report →

Minor June 2, 2025

A small amount of merchants are unable to run transactions, or will not run surcharges on transactions

Detected by Pingoru: Jun 02, 2025, 03:19 PM UTC
Resolved: Jun 02, 2025, 06:05 PM UTC
Duration: 2h 45m

Timeline · 5 updates

identified Jun 02, 2025, 03:19 PM UTC

Clover devices will process transactions, but without surcharges. PAX devices will not be able to process transactions. We have identified the issue and are pushing a fix over the course of the next 15-30 minutes. We will update resolution on this issue soon.
identified Jun 02, 2025, 03:40 PM UTC

We are continuing to push a fix through for the merchants affected.
identified Jun 02, 2025, 03:52 PM UTC

We are continuing to push a fix through for the merchants affected.
monitoring Jun 02, 2025, 04:31 PM UTC

All merchants unable to run transactions have had fix pushed to them. If you are having any issues running transactions or have questions about surcharging today, please contact us at tel:8667014700 or [email protected]
resolved Jun 02, 2025, 06:05 PM UTC

We have pushed fixes to all affected customers. If you have any questions or further issues, please contact our support team at [email protected] or call tel: 8667014700.

Read the full incident report →

Minor May 28, 2025

AccessOne - Service Disruption

Detected by Pingoru: May 28, 2025, 03:08 PM UTC
Resolved: May 28, 2025, 04:11 PM UTC
Duration: 1h 3m

Timeline · 2 updates

investigating May 28, 2025, 03:08 PM UTC

We are currently experiencing service disruptions with Access One. As a result, you may have issues resetting your AccessOne password at this time. You may also encounter batches that failed to close at the scheduled time or batches missing in the Gravity Dashboard. If you are having difficulties resetting your AccessOne password or need help with closing any open batches, please contact our support team at [email protected] or call us at tel: 8667014700.
resolved May 28, 2025, 04:11 PM UTC

This incident is now resolved. If you are still having difficulties resetting your AccessOne password or need help with closing any open batches, please contact our support team at [email protected] or call us at tel: 8667014700.

Read the full incident report →