Gravity Payments incident
Issues with deposits from funding bank for small number of merchant receiving banks
Gravity Payments experienced a notice incident on August 4, 2025, lasting 5h 8m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Aug 04, 2025, 04:38 PM UTC
We are aware of a delay in deposits for a small subset of merchants. We are working with our funding bank to get more information. If you are not seeing an expected deposit today and believe you are impacted please contact our support team at [email protected] or call tel:8667014700
- investigating Aug 04, 2025, 05:27 PM UTC
We are continuing the investigate the issue between our funding bank and a small subset of receiving banks. If you are not seeing an expected deposit today and believe you are impacted please contact our support team at [email protected] or call tel:8667014700
- monitoring Aug 04, 2025, 05:46 PM UTC
We have confirmed there is delay in deposits for a small subset of merchants' receiving banks due to a delay at the Federal Reserve. If you have not received an expected deposit today, please contact your bank. We are continuing to monitor the resolution of this delay at the Federal Reserve.
- monitoring Aug 04, 2025, 07:48 PM UTC
We have confirmed that delayed deposits are starting to arrive. This issue affected a small subset of merchants' receiving banks due to a delay at the Federal Reserve. If you have not received an expected deposit today, please contact your bank. We are continuing to monitor the resolution of this delay at the Federal Reserve.
- resolved Aug 04, 2025, 09:46 PM UTC
We've confirmed this issue with delays caused by the Federal Reserve to be resolved. If you have not received an expected deposit today, please contact your bank. If you have any trouble, please contact our support team at [email protected] or call tel:8667014700