Gravity Payments experienced a minor incident on May 28, 2025, lasting 1h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating May 28, 2025, 03:08 PM UTC
We are currently experiencing service disruptions with Access One. As a result, you may have issues resetting your AccessOne password at this time. You may also encounter batches that failed to close at the scheduled time or batches missing in the Gravity Dashboard. If you are having difficulties resetting your AccessOne password or need help with closing any open batches, please contact our support team at [email protected] or call us at tel: 8667014700.
- resolved May 28, 2025, 04:11 PM UTC
This incident is now resolved. If you are still having difficulties resetting your AccessOne password or need help with closing any open batches, please contact our support team at [email protected] or call us at tel: 8667014700.