Gravity Payments incident

A small amount of merchants are unable to run transactions, or will not run surcharges on transactions

Minor Resolved View vendor source →

Gravity Payments experienced a minor incident on June 2, 2025, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 03:19 PM UTC
Resolved
Jun 02, 2025, 06:05 PM UTC
Duration
2h 45m
Detected by Pingoru
Jun 02, 2025, 03:19 PM UTC

Update timeline

  1. identified Jun 02, 2025, 03:19 PM UTC

    Clover devices will process transactions, but without surcharges. PAX devices will not be able to process transactions. We have identified the issue and are pushing a fix over the course of the next 15-30 minutes. We will update resolution on this issue soon.

  2. identified Jun 02, 2025, 03:40 PM UTC

    We are continuing to push a fix through for the merchants affected.

  3. identified Jun 02, 2025, 03:52 PM UTC

    We are continuing to push a fix through for the merchants affected.

  4. monitoring Jun 02, 2025, 04:31 PM UTC

    All merchants unable to run transactions have had fix pushed to them. If you are having any issues running transactions or have questions about surcharging today, please contact us at tel:8667014700 or [email protected]

  5. resolved Jun 02, 2025, 06:05 PM UTC

    We have pushed fixes to all affected customers. If you have any questions or further issues, please contact our support team at [email protected] or call tel: 8667014700.