Gravity Payments Outage History

Gravity Payments had 17 outages in the last 2 years totaling 78h 39m of downtime — averaging 0.7 incidents per month.

There were 17 Gravity Payments outages since October 13, 2025 totaling 78h 39m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gravitypayments.com

Notice October 6, 2026

Commerce Control Center Service Disruption

Detected by Pingoru: Oct 06, 2026, 04:42 PM UTC
Resolved: Oct 06, 2026, 06:02 PM UTC
Duration: 1h 19m

Timeline · 4 updates

investigating Oct 06, 2026, 04:42 PM UTC

We are investigating a possible service disruption with one of our partners that may be affecting Commerce Control Center for customers. We will update this page as soon as we have more information. If you need help, contact [email protected] or call (866) 701-4700.
monitoring Oct 06, 2026, 04:56 PM UTC

We have confirmed that a service disruption at our partner Fiserv is affecting Commerce Control Center for customers. Fiserv's team is working to restore service, and we are in direct contact with them and monitoring closely. We will provide another update by 10:00 AM PT. If you need help, contact [email protected] or call (866) 701-4700.
monitoring Oct 06, 2026, 05:39 PM UTC

The disruption at Fiserv is ongoing. Their team continues to work toward resolution and we remain engaged with them. We will provide another update by 12:00 PM PT If you need help, contact [email protected] or call (866) 701-4700.
resolved Oct 06, 2026, 06:02 PM UTC

This incident has been resolved. Fiserv has restored service and Commerce Control Center is operating normally. If you continue to experience issues, please clear your browser cache or contact [email protected] or call (866) 701-4700. Thank you for your patience.

Read the full incident report →

Major September 29, 2026

Investigating a possible processing disruption

Detected by Pingoru: Sep 29, 2026, 08:36 AM UTC
Resolved: Sep 29, 2026, 09:28 AM UTC
Duration: 51m

Affected: emergepay

Timeline · 2 updates

investigating Sep 29, 2026, 08:36 AM UTC

We are investigating a possible service disruption with Clover that may be affecting transactions completing for customers. We will update this page as soon as we have more information. If you need help, contact [email protected] or call (866) 701-4700.
resolved Sep 29, 2026, 09:28 AM UTC

We are continuing to monitor recovery of Clover. All attempted transactions are completing for customers. If you need help, contact [email protected] or call (866) 701-4700.

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Notice September 26, 2026

Invalid Requests

Detected by Pingoru: Sep 26, 2026, 07:14 PM UTC
Resolved: Sep 26, 2026, 09:45 PM UTC
Duration: 2h 30m

Affected: emergepay

Timeline · 3 updates

investigating Sep 26, 2026, 07:14 PM UTC

We are investigating a possible service disruption with one of our processing partners that may be affecting transactions for customers. We will update this page as soon as we have more information. If you need help, contact [email protected] or call (866) 701-4700."
identified Sep 26, 2026, 08:37 PM UTC

We have identified an issue causing some successfully processed transactions to display an incorrect “Not Approved” message. Our team has identified the source of the issue and is actively working to resolve it. Transactions may still be successfully processed despite the error message. We recommend verifying the transaction status before attempting the transaction again to avoid potential duplicate charges. We will provide another update as remediation progresses. No action is needed on your part. We will provide another update by 2:40 PM PT. If you need help, contact [email protected] or call (866) 701-4700.
resolved Sep 26, 2026, 09:45 PM UTC

This incident has been resolved and emergepay is available again. If you continue to experience issues, please contact [email protected] or call (866) 701-4700. Thank you for your patience.

Read the full incident report →

Notice September 25, 2026

Information incorrectly Displayed

Detected by Pingoru: Sep 25, 2026, 03:40 PM UTC
Resolved: Sep 25, 2026, 05:47 PM UTC
Duration: 2h 7m

Affected: emergepay

Timeline · 5 updates

identified Sep 25, 2026, 03:40 PM UTC

We have identified an issue that caused some transaction details to be displayed incorrectly for a limited number of customers. Payments themselves were not affected. We are correcting the affected data and will provide another update by 9: 00 AM PT. If you need help, contact [email protected] or call (866) 701-4700."
identified Sep 25, 2026, 03:57 PM UTC

We are working through correcting the affected records No action is needed on your part. We will provide another update by 9:30 AM PT. If you need help, contact [email protected] or call (866) 701-4700.
monitoring Sep 25, 2026, 04:23 PM UTC

We are working through correcting the affected records No action is needed on your part. We will provide another update by 10:00 AM PT. If you need help, contact [email protected] or call (866) 701-4700.
monitoring Sep 25, 2026, 04:58 PM UTC

We are working through correcting the affected records No action is needed on your part. We will provide another update by 11:00 AM PT. If you need help, contact [email protected] or call (866) 701-4700.
resolved Sep 25, 2026, 05:47 PM UTC

This incident has been resolved. The affected records have been corrected and emergepay is showing accurate information. If anything still looks incorrect, please contact [email protected] or call (866) 701-4700. Thank you for your patience."

Read the full incident report →

Minor September 2, 2026

Investigating issues causing some transactions to fail

Detected by Pingoru: Sep 02, 2026, 02:05 PM UTC
Resolved: Sep 02, 2026, 06:45 PM UTC
Duration: 4h 39m

Affected: Processing Services

Timeline · 5 updates

investigating Sep 02, 2026, 02:05 PM UTC

We are currently investigating an issue causing some transactions for some customers to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
identified Sep 02, 2026, 02:24 PM UTC

We have identified the issue with the upstream provider causing some Card Not Present transactions for some customers to fail. We are working to resolve the issue as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
identified Sep 02, 2026, 04:10 PM UTC

We have identified the issue with the upstream provider causing some Card Not Present transactions for some customers to fail. We are working to resolve the issue as quickly as possible. Please re-try failed transactions. If you continue to have difficulties, please contact our support team at [email protected] or call tel:8667014700.
monitoring Sep 02, 2026, 04:49 PM UTC

USAePay has identified the issue and is working on solution. They have mitigated traffic to stabilize the issue and are monitoring for stability.
resolved Sep 02, 2026, 06:45 PM UTC

This incident has been resolved. If you continue to have difficulties, please contact our support team at [email protected] or call tel:8667014700.

Read the full incident report →

Minor August 30, 2026

Service Disruption

Detected by Pingoru: Aug 30, 2026, 04:39 AM UTC
Resolved: Aug 30, 2026, 08:26 AM UTC
Duration: 3h 47m

Affected: emergepayProcessing ServicesPortals

Timeline · 4 updates

identified Aug 30, 2026, 04:39 AM UTC

A partner is experiencing issues with processing. As a result, you will experience issues with transaction processing. Please try processing outside of your software integration directly through the Gravity Dashboard Virtual Terminal. Process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’ Additionally you can process through your Clover as a standalone device: Process through the Clover Device as standalone. 1. Tap 4 corners of the screen and input passcode 2. Select the “Sale” app 3. Input amount and then process payment
identified Aug 30, 2026, 05:26 AM UTC

We are continuing to work on a fix for this issue.
investigating Aug 30, 2026, 07:09 AM UTC

We are still working to resolve issues causing some payments to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
resolved Aug 30, 2026, 08:26 AM UTC

This incident has been resolved.

Read the full incident report →

Major August 25, 2026

Clover Outage

Detected by Pingoru: Aug 25, 2026, 12:59 PM UTC
Resolved: Aug 25, 2026, 01:49 PM UTC
Duration: 50m

Affected: emergepayProcessing Services

Timeline · 4 updates

identified Aug 25, 2026, 12:46 PM UTC

Our partner Clover is experiencing a service disruption that is causing intermittent impact on our service. As a result, you may have issues processing transactions at this time. Cloverteams are working on resolution. If you need support, please reach out to our team at [email protected] or call tel :8667014700"
identified Aug 25, 2026, 12:59 PM UTC

Clover experienced issues processing through their cloud products today. As a result, you may have experienced issues processing transactions. This issue has now been resolved and you should be able to process through your integration as normal. We will continue to monitor Clover’s cloud products. In the event you experience issues processing through your integration, please try processing outside of your software integration directly through the Gravity Dashboard Virtual Terminal. Process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’ Additionally you can process through your Clover as a standalone device: Process through the Clover Device as standalone. 1. Tap 4 corners of the screen and input passcode 2. Select the “Sale” app 3. Input amount and then process payment
identified Aug 25, 2026, 01:06 PM UTC

We are continuing to work on a fix for this issue.
resolved Aug 25, 2026, 01:49 PM UTC

This incident has been resolved.

Read the full incident report →

Major August 20, 2026

ACT Outage

Detected by Pingoru: Aug 20, 2026, 05:45 PM UTC
Resolved: Aug 20, 2026, 06:09 PM UTC
Duration: 23m

Affected: emergepay

Timeline · 3 updates

investigating Aug 20, 2026, 05:45 PM UTC

We are currently experiencing a service disruption with an integrated partner that may affect some of your services or devices. If you are unable to process transactions, please contact our support team at (866) 701-4700 or email us at [email protected]. Thank you for your patience while this issue is being resolved.
monitoring Aug 20, 2026, 05:54 PM UTC

We are currently investigating an issue impacting payment processing for merchants using ACT. Some merchants may receive a "Payment Request Failed" error when attempting to process transactions. Workarounds: While we work with ACT to resolve the issue, impacted merchants can continue processing payments using either of the following methods: Clover device in standalone mode 1.Tap the four corners of the Clover screen and enter your passcode. 2. Select the Sale app. 3. Enter the transaction amount and process the payment. Gravity Dashboard Virtual Terminal 1. Log in to the Gravity Dashboard. 2. Select Virtual Terminal from the left-hand navigation. 3. Select Sale and enter the transaction amount and customer's card information. 4. Select Process to complete the transaction. ACT is aware of the issue and is actively investigating. We will provide another update as soon as additional information becomes available.
resolved Aug 20, 2026, 06:09 PM UTC

The payment processing issue impacting merchants using ACT has been resolved. ACT has confirmed service has been restored, and merchants should now be able to process transactions normally. The previously provided workarounds are no longer necessary. We will continue to monitor processing to ensure services remain stable. We apologize for the disruption and appreciate your patience while the issue was being resolved.

Read the full incident report →

Minor August 5, 2026

Tokenized Transaction Issues

Detected by Pingoru: Aug 05, 2026, 07:13 PM UTC
Resolved: Aug 05, 2026, 07:39 PM UTC
Duration: 26m

Affected: emergepay

Timeline · 4 updates

investigating Aug 05, 2026, 07:13 PM UTC

We are currently experiencing delays processing tokenized payments. As a result, some data on your Emergepay transactions may not process. Our team is actively working to resolve the issue, and anticipates the fix by 1:30 PM MT. We appreciate your patience. If you have questions, please contact our support team at [email protected] or call tel:8667014700"
identified Aug 05, 2026, 07:13 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Aug 05, 2026, 07:17 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 05, 2026, 07:39 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 28, 2026

Intermittent transaction error rates on Clover

Detected by Pingoru: Jul 28, 2026, 07:57 AM UTC
Resolved: Jul 28, 2026, 08:22 AM UTC
Duration: 24m

Affected: Processing Services

Timeline · 2 updates

investigating Jul 28, 2026, 07:57 AM UTC

We are currently monitoring an issue causing some transactions on Clover devices to fail. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700. You may also process through the Gravity Dashboard’s virtual terminal. 1. Login to Gravity Dashboard, navigate to Virtual Terminal in the left hand navigation 2. Next select Sale and manually enter the amount and customer’s card information. 3. Click ‘Process’
resolved Jul 28, 2026, 08:22 AM UTC

Clover transactions are now succeeding. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

Read the full incident report →

Major July 23, 2026

Gravity Payments Dashboard transaction reporting delayed for a small number of merchants

Detected by Pingoru: Jul 23, 2026, 03:39 PM UTC
Resolved: Jul 23, 2026, 10:02 PM UTC
Duration: 6h 22m

Affected: emergepayGravity DashboardProcessing Services

Timeline · 5 updates

investigating Jul 23, 2026, 03:39 PM UTC

We are investigating an issue causing a delay in transaction reporting and some management functionality for a small number of merchants. We are working to resolve this issue and fully restore services as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
identified Jul 23, 2026, 04:02 PM UTC

We have identified the issue causing a delay in transaction reporting and some management functionality for a small number of merchants and a restoration is in progress. An issue in Azure Cloud Platform is causing some merchants to also see intermittent timeout errors when attempting to run transactions. We are monitoring this closely and working to restore services completely as quickly as possible. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
identified Jul 23, 2026, 05:04 PM UTC

Emergepay is currently experiencing service disruptions with transaction processing and reporting at this time. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
monitoring Jul 23, 2026, 05:48 PM UTC

A fix has been implemented to resolve Emergepay transaction processing failures. We are working to fully restore historical reporting information. If you have any questions or issues on any transactions or refunds attempted to process today, please contact our support team at [email protected] or call tel:8667014700
resolved Jul 23, 2026, 10:02 PM UTC

This incident has been resolved and all Emergepay transaction history is available in Gravity Dashboard.

Read the full incident report →

Minor April 20, 2026

Delayed settlement data

Detected by Pingoru: Apr 20, 2026, 09:53 PM UTC
Resolved: Apr 22, 2026, 03:32 PM UTC
Duration: 1d 17h

Affected: Gravity Dashboard

Timeline · 2 updates

identified Apr 20, 2026, 09:53 PM UTC

We are currently experiencing delays importing settlement data. As a result, some data on your Dashboard regarding Settled Transactions may not be up to date. Our team is actively working to resolve the issue, and we appreciate your patience. If you have questions, please contact our support team at [email protected] or call 866.701.4700.
resolved Apr 22, 2026, 03:32 PM UTC

All settlement data is imported and available in Gravity Dashboard.

Read the full incident report →

Notice April 14, 2026

EIServer merchants may be unable to run transactions

Detected by Pingoru: Apr 14, 2026, 08:17 PM UTC
Resolved: Apr 14, 2026, 10:29 PM UTC
Duration: 2h 11m

Timeline · 3 updates

identified Apr 14, 2026, 08:17 PM UTC

We have identified the issue and are working to resolve. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
monitoring Apr 14, 2026, 10:16 PM UTC

We expect the issue to be resolved for most merchants and are continuing to monitor. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
resolved Apr 14, 2026, 10:29 PM UTC

This issue has been resolved. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

Read the full incident report →

Minor January 21, 2026

Investigating issues processing transactions with emergepay

Detected by Pingoru: Jan 21, 2026, 10:36 PM UTC
Resolved: Jan 21, 2026, 10:49 PM UTC
Duration: 13m

Affected: emergepay

Timeline · 2 updates

investigating Jan 21, 2026, 10:36 PM UTC

We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
resolved Jan 21, 2026, 10:49 PM UTC

This incident has been resolved. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.

Read the full incident report →

Critical January 15, 2026

Investigating issues with availability of dashboard.gravitypayments.com

Detected by Pingoru: Jan 15, 2026, 10:36 PM UTC
Resolved: Jan 15, 2026, 10:41 PM UTC
Duration: 5m

Affected: Gravity Dashboard

Timeline · 2 updates

investigating Jan 15, 2026, 10:36 PM UTC

Access to dashboard.gravitypayments.com is currently unavailable. We are currently investigating the issue and will update this page with more information soon. If you are having any difficulties, please contact our support team at [email protected] or call tel:8667014700.
resolved Jan 15, 2026, 10:41 PM UTC

This incident has been resolved and availability of dashboard.gravitypayments.com has been restored.

Read the full incident report →

Minor November 21, 2025

Clover - Service Disruption

Detected by Pingoru: Nov 21, 2025, 08:42 PM UTC
Resolved: Nov 22, 2025, 03:19 AM UTC
Duration: 6h 36m

Affected: emergepayProcessing Services

Timeline · 8 updates

investigating Nov 21, 2025, 08:42 PM UTC

Clover is currently experiencing device issues. As a result, you may receive an error message, such as a connection timeout or a syncing issue. If you continue to experience issues processing, and have access to Gravity Dashboard Virtual Terminal, please try processing directly through Virtual Terminal. Login to Gravity Dashboard, navigate to Virtual Terminal in the left-hand navigation. Next, select Sale and manually enter the amount and the customer’s card information. Click ‘Process’. If you need support, please reach out to our team at [email protected]. Thank you for your patience while this issue is being resolved.
investigating Nov 21, 2025, 10:05 PM UTC

Clover is continuing to experience device issues. Gravity Payments is communicating closely with Clover on this issue. We will continue to post updates as they are available.
investigating Nov 21, 2025, 11:03 PM UTC

Clover is continuing to experience device issues. Clover has not identified a fix for the issue yet. We will continue to post updates as they are available.
investigating Nov 22, 2025, 12:20 AM UTC

Clover is continuing to experience device issues. Clover has not identified a fix for the issue yet. We are monitoring Clover closely for resolution and we will continue to post updates as we have them .
investigating Nov 22, 2025, 01:05 AM UTC

We are monitoring a decrease in transaction failures on Clover devices. We are continuing to monitor Clover.
investigating Nov 22, 2025, 02:08 AM UTC

We are still monitoring a decrease in error rates for transactions on Clover devices. Clover has not identified a fix for the issue yet. We are continuing to monitor. If you are experiencing issues processing, and have access to Gravity Dashboard Virtual Terminal, please try processing directly through Virtual Terminal. Login to Gravity Dashboard, navigate to Virtual Terminal in the left-hand navigation. Next, select Sale and manually enter the amount and the customer’s card information. Click ‘Process’. If you need support, please reach out to our team at [email protected]. Thank you for your patience while this issue is being resolved.
investigating Nov 22, 2025, 02:53 AM UTC

Clover has communicated that they have identified the issue and are working to fully restore services to Clover devices. We are continuing to observe higher transaction success rates. We will continue to monitor until services are restored.
resolved Nov 22, 2025, 03:19 AM UTC

Issues processing payments on Clover devices have been resolved. If you experience issues processing payments on your Clover device or need assistance reconciling your transactions, please reach out to our team at [email protected] or call tel :8667014700.

Read the full incident report →

Minor November 18, 2025

Third-Party Service Interruption Causing Website Unavailability and Minor Processing Issues

Detected by Pingoru: Nov 18, 2025, 02:32 PM UTC
Resolved: Nov 18, 2025, 06:41 PM UTC
Duration: 4h 8m

Timeline · 4 updates

identified Nov 18, 2025, 02:32 PM UTC

The Gravity Payments website (gravitypayments.com) is currently unavailable due to an outage with Cloudflare, a major provider of internet services. All core Gravity Payments services (processing, dashboard, APIs) are operational. A small number of merchants may experience transaction processing issues if using integrated partners utilizing Cloudflare services. The Gravity Dashboard is operational and can be accessed directly at: https://dashboard.gravitypayments.com. We are monitoring the situation and will update here as soon as possible. If you are having any difficulties processing transactions, please contact our support team at [email protected] or call tel:8667014700.
monitoring Nov 18, 2025, 02:59 PM UTC

The Gravity Payments website (gravitypayments.com) is now available. All core Gravity Payments services (processing, dashboard, APIs) remain operational. Lingering minor issues may cause transaction processing failures for merchants whose integrated partners utilize Cloudflare services. If you are having any difficulties processing transactions, please contact our support team at [email protected] or call tel:8667014700.
monitoring Nov 18, 2025, 03:23 PM UTC

Earlier internet service disruptions affecting our website and some integrated partners are now largely resolved. Most connected services are recovering, and partners who previously reported transaction failures are now trending back to normal. Our website (gravitypayments.com) and all core Gravity Payments services (processing, dashboard, APIs) remain operational. Some partners may still experience brief or intermittent issues as upstream systems continue to stabilize. If you are still experiencing difficulties processing transactions, please contact our support team at [email protected] or call 866-701-4700.
resolved Nov 18, 2025, 06:41 PM UTC

The earlier internet-related service disruption has been fully resolved. Our website and all Gravity Payments services- including transaction processing, dashboards, and APIs - are operating normally. Systems affected through upstream providers have stabilized, and partners who experienced intermittent issues are reporting normal behavior again. No further impact is expected at this time. If you continue to experience any processing issues, please contact our support team at [email protected] or 866-701-4700.

Read the full incident report →