Glia Outage History

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Glia had 33 outages in the last 2 years totaling 48h 26m of downtime — averaging 1.4 incidents per month.

There were 33 Glia outages since May 30, 2024 totaling 48h 26m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.glia.com

Notice May 8, 2026

Elevated rate of errors for Glia affecting reporting

Detected by Pingoru
May 08, 2026, 01:20 AM UTC
Resolved
May 08, 2026, 02:12 AM UTC
Duration
52m
Timeline · 3 updates
  1. identified May 08, 2026, 01:20 AM UTC

    We are experiencing an elevated rate of errors and users could be experiencing intermittent failures with reporting. We are aware of the issue and are working on a fix to remediate the issue.

  2. monitoring May 08, 2026, 02:05 AM UTC

    Our telemetry shows that all systems are fully operational. We are continuing to monitor the issue.

  3. resolved May 08, 2026, 02:12 AM UTC

    Glia is fully operational and the incident is resolved.

Read the full incident report →

Major May 8, 2026

Service provider reporting service disruption affecting Glia

Detected by Pingoru
May 08, 2026, 12:37 AM UTC
Resolved
May 08, 2026, 01:47 AM UTC
Duration
1h 9m
Timeline · 3 updates
  1. identified May 08, 2026, 12:37 AM UTC

    Our service provider has reported service disruption affecting Glia Platform. We are communicating with our service provider and closely monitoring the incident and their developments to fix it.

  2. monitoring May 08, 2026, 01:15 AM UTC

    We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.

  3. resolved May 08, 2026, 01:47 AM UTC

    Our service provider has reported that service has been restored, our telemetry and monitoring shows that Glia works as expected.

Read the full incident report →

Notice January 19, 2026

Partial degradation of service

Detected by Pingoru
Jan 19, 2026, 01:17 PM UTC
Resolved
Jan 19, 2026, 01:43 PM UTC
Duration
25m
Timeline · 4 updates
  1. investigating Jan 19, 2026, 01:17 PM UTC

    A small number of users are unable to end engagements due to the post-engagement survey not closing.

  2. identified Jan 19, 2026, 01:28 PM UTC

    The issue has been indentified and a fix has been implemented.

  3. monitoring Jan 19, 2026, 01:35 PM UTC

    We are currently monitoring the results to ensure that engagements are fully functional.

  4. resolved Jan 19, 2026, 01:43 PM UTC

    We have verified that the post-engagement surveys are now working as intended.

Read the full incident report →

Notice December 11, 2025

Partial degradation of outbound calls

Detected by Pingoru
Dec 11, 2025, 01:47 PM UTC
Resolved
Dec 11, 2025, 03:30 PM UTC
Duration
1h 42m
Timeline · 3 updates
  1. investigating Dec 11, 2025, 01:47 PM UTC

    We are investigating a small number of transferred engagements that do not end for the visitor once the operator has ended them.

  2. investigating Dec 11, 2025, 03:08 PM UTC

    We continue to investigate. The impact is minimal, causing a few engagements that need to be ended by the visitor.

  3. resolved Dec 11, 2025, 06:14 PM UTC

    The root cause has been identified and all engagements are fully functional.

Read the full incident report →

Notice December 3, 2025

Elevated number of errors affecting a small number of Phone GVA interactions

Detected by Pingoru
Dec 03, 2025, 04:49 PM UTC
Resolved
Dec 03, 2025, 04:55 PM UTC
Duration
5m
Timeline · 2 updates
  1. monitoring Dec 03, 2025, 04:49 PM UTC

    There was an elevated number of errors affecting a small number of Phone GVA interactions. The operations team has taken actions to address these issues, and our telemetry shows that all phone GVA interactions are now working as expected. We are continuing to monitor the issue.

  2. resolved Dec 03, 2025, 04:55 PM UTC

    The incident has been resolved, our telemetry shows that all features continue to be fully functional.

Read the full incident report →

Minor November 3, 2025

Service disruption of Glia Platform affecting Cortex AI

Detected by Pingoru
Nov 03, 2025, 06:12 PM UTC
Resolved
Nov 03, 2025, 07:44 PM UTC
Duration
1h 31m
Affected: Glia Virtual Assistant (GVA)
Timeline · 4 updates
  1. investigating Nov 03, 2025, 06:12 PM UTC

    We are currently investigating an issue affecting the performance of the Cortex AI features.

  2. monitoring Nov 03, 2025, 07:09 PM UTC

    Our team has identified this issue and is currently monitoring the behavior for further updates.

  3. monitoring Nov 03, 2025, 07:29 PM UTC

    Our team continues to monitor system behavior. Forecast Analyst, Cortex Wrap-Up, and Cortex Heads-Up are fully operational.

  4. resolved Nov 03, 2025, 07:44 PM UTC

    This incident has been resolved. All Cortex AI services are fully operational.

Read the full incident report →

Minor October 20, 2025

Service disruption of Glia Platform affecting Insights

Detected by Pingoru
Oct 20, 2025, 11:08 PM UTC
Resolved
Oct 21, 2025, 06:51 AM UTC
Duration
7h 43m
Timeline · 2 updates
  1. monitoring Oct 20, 2025, 11:33 PM UTC

    Our team has confirmed that all data is available and is actively being processed. Some customers may experience minor delays in viewing their processed data. Our systems continue to work through all outstanding information to ensure full completion.

  2. resolved Oct 21, 2025, 06:51 AM UTC

    This incident has been resolved.

Read the full incident report →

Minor October 20, 2025

Infrastructure Service Provider Reporting Service Disruption Affecting Glia Engagement Routing

Detected by Pingoru
Oct 20, 2025, 10:35 PM UTC
Resolved
Oct 20, 2025, 10:57 PM UTC
Duration
21m
Affected: Overall System Status AmericasOverall System Status EU
Timeline · 3 updates
  1. identified Oct 20, 2025, 10:35 PM UTC

    The system is recovering. Our engineering team is working on clearing out stuck engagements. Our expected time to completion is 20 min.

  2. monitoring Oct 20, 2025, 10:38 PM UTC

    We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.

  3. resolved Oct 20, 2025, 10:57 PM UTC

    The incident has been fully resolved with all instances fully functional and performing as expected.

Read the full incident report →

Major October 20, 2025

Infrastructure service provider reporting service disruption affecting Glia

Detected by Pingoru
Oct 20, 2025, 10:12 AM UTC
Resolved
Oct 20, 2025, 11:06 AM UTC
Duration
53m
Timeline · 5 updates
  1. identified Oct 20, 2025, 09:48 AM UTC

    The platform provider reported that mitigation steps have been applied. Services are still in recovery at this time.

  2. identified Oct 20, 2025, 10:13 AM UTC

    The platform provider reported that mitigation steps have been applied. Services are still in recovery at this time.

  3. identified Oct 20, 2025, 10:27 AM UTC

    Our Phone Service Provider has reported a service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

  4. monitoring Oct 20, 2025, 10:30 AM UTC

    We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.

  5. resolved Oct 20, 2025, 11:14 AM UTC

    Our service provider has reported that the service has been restored, and Glia works as expected.

Read the full incident report →

Minor September 24, 2025

[All GVA users] Potential degraded Virtual Assistant performance

Detected by Pingoru
Sep 24, 2025, 04:11 PM UTC
Resolved
Sep 24, 2025, 04:36 PM UTC
Duration
25m
Affected: Glia Virtual Assistant (GVA)
Timeline · 3 updates
  1. investigating Sep 24, 2025, 04:11 PM UTC

    We are currently investigating a potential degradation of Virtual Assistant performance. We are working to resolve this issue. Thank you for your patience.

  2. monitoring Sep 24, 2025, 04:27 PM UTC

    We have implemented a fix and are monitoring the system as it recovers. Thank you for your patience.

  3. resolved Sep 24, 2025, 04:36 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor September 24, 2025

Elevated number of errors in our telemetry for SMS

Detected by Pingoru
Sep 24, 2025, 03:46 PM UTC
Resolved
Sep 24, 2025, 04:18 PM UTC
Duration
31m
Affected: Communications
Timeline · 4 updates
  1. investigating Sep 24, 2025, 03:46 PM UTC

    We are currently investigating an elevated number of errors in our telemetry. We are working to solve this issue.

  2. investigating Sep 24, 2025, 03:49 PM UTC

    We're currently investigating an issue affecting SMS communications. This incident is limited to SMS messages, and all other services are operating normally. We'll provide another update as soon as we have more information.

  3. monitoring Sep 24, 2025, 04:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Sep 24, 2025, 04:18 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 24, 2025

[All GVA users] Virtual Assistant service disruption

Detected by Pingoru
Aug 24, 2025, 12:48 AM UTC
Resolved
Aug 24, 2025, 01:32 AM UTC
Duration
44m
Affected: Glia Virtual Assistant (GVA)
Timeline · 2 updates
  1. investigating Aug 24, 2025, 12:48 AM UTC

    We are currently investigating an issue resulting in the Virtual Assistant being unavailable. All other Glia functionalities are working as expected. We are working to resolve this issue. Thank you for your patience.

  2. resolved Aug 24, 2025, 01:32 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice August 11, 2025

Delay in Historical Reporting and Statistics

Detected by Pingoru
Aug 11, 2025, 12:45 PM UTC
Resolved
Aug 11, 2025, 02:52 PM UTC
Duration
2h 6m
Timeline · 5 updates
  1. investigating Aug 11, 2025, 12:45 PM UTC

    We are currently investigating a delay in the ingestion of analytical data used in our Historical Reporting and Statistics services. All other functionality, including Glia Insights, are fully operational. We are working to solve this issue.

  2. identified Aug 11, 2025, 01:26 PM UTC

    The issue has been identified and we are urgently working on resolving the issue.

  3. identified Aug 11, 2025, 02:19 PM UTC

    Our operations teams continue being focused on resolving this issue.

  4. monitoring Aug 11, 2025, 02:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 11, 2025, 02:52 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor July 22, 2025

Potential degraded Glia performance

Detected by Pingoru
Jul 22, 2025, 02:45 PM UTC
Resolved
Jul 22, 2025, 02:45 PM UTC
Duration
—
Timeline · 1 update
  1. resolved Aug 02, 2025, 07:14 AM UTC

    The incident has been fully resolved with all instances fully functional and performing as expected.

Read the full incident report →

Critical July 17, 2025

GVA Service is Unavailable

Detected by Pingoru
Jul 17, 2025, 10:53 PM UTC
Resolved
Jul 17, 2025, 11:05 PM UTC
Duration
12m
Affected: Glia Virtual Assistant (GVA)
Timeline · 5 updates
  1. investigating Jul 17, 2025, 10:21 PM UTC

    GVAs are not responding. We are working on this as the highest priority.

  2. identified Jul 17, 2025, 10:36 PM UTC

    The issue has been identified and we are urgently working on resolving the issue.

  3. monitoring Jul 17, 2025, 10:55 PM UTC

    The operations team has implemented a fix and our telemetry shows that the system is working as expected and all GVAs are fully functional

  4. monitoring Jul 17, 2025, 10:55 PM UTC

    We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.

  5. resolved Jul 17, 2025, 11:05 PM UTC

    The incident has been fully resolved with all instances fully functional and performing as expected.

Read the full incident report →

Major July 15, 2025

Service disruption of Glia Platform affecting several Hub features

Detected by Pingoru
Jul 15, 2025, 01:53 PM UTC
Resolved
Jul 15, 2025, 05:39 PM UTC
Duration
3h 46m
Timeline · 3 updates
  1. identified Jul 15, 2025, 01:53 PM UTC

    The issue has been identified and we are urgently working on resolving the issue.

  2. monitoring Jul 15, 2025, 02:52 PM UTC

    We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.

  3. resolved Jul 15, 2025, 05:39 PM UTC

    All Glia systems are operational and services are back and running.

Read the full incident report →

Notice June 12, 2025

Google Dialog Flow Outage

Detected by Pingoru
Jun 12, 2025, 07:08 PM UTC
Resolved
Jun 12, 2025, 08:45 PM UTC
Duration
1h 36m
Timeline · 2 updates
  1. monitoring Jun 12, 2025, 07:08 PM UTC

    There is an elevated number of errors from Google Dialog Flow affecting integrations connecting to these services. All Glia services, including GVAs are fully functional. We recommend that customers with these integrations monitor and contact Dialog Flow.

  2. resolved Jun 13, 2025, 07:30 AM UTC

    Our service provider has reported that service has been restored, our telemetry and monitoring shows all Glia services, including GVAs are fully functional.

Read the full incident report →

Minor April 8, 2025

Service provider disruption affecting Quality Analyst feature

Detected by Pingoru
Apr 08, 2025, 04:15 PM UTC
Resolved
Apr 08, 2025, 06:17 PM UTC
Duration
2h 2m
Affected: Glia Virtual Assistant (GVA)
Timeline · 3 updates
  1. investigating Apr 08, 2025, 04:15 PM UTC

    Our service provider has reported service disruption affecting Glia Platform. Affected feature is Quality Analyst. We are closely monitoring the incident and their developments to fix it. All communications are operational and customers can interact with operators.

  2. monitoring Apr 08, 2025, 06:01 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 08, 2025, 06:17 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor February 18, 2025

Some visitors are not being able to enqueue and interact with agents.

Detected by Pingoru
Feb 18, 2025, 06:08 PM UTC
Resolved
Feb 18, 2025, 06:43 PM UTC
Duration
35m
Affected: Overall System Status Americas
Timeline · 4 updates
  1. investigating Feb 18, 2025, 06:18 PM UTC

    We are currently investigating this issue.

  2. identified Feb 18, 2025, 06:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Feb 18, 2025, 06:40 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Feb 18, 2025, 06:43 PM UTC

    This incident has been resolved.

Read the full incident report →

Major February 13, 2025

Partial service disruption of Glia IVRs

Detected by Pingoru
Feb 13, 2025, 09:34 PM UTC
Resolved
Feb 13, 2025, 10:42 PM UTC
Duration
1h 7m
Affected: Communications
Timeline · 4 updates
  1. investigating Feb 13, 2025, 08:50 PM UTC

    We are currently investigating an issue affecting Glia IVRs. There are known IVR call outages right and our team is working on an update.

  2. identified Feb 13, 2025, 09:34 PM UTC

    The ongoing IVR issue has been identified and our telephony provider is working on a resolution. We are providing alternate options for our clients via our Service Desk affected by the ongoing incident while our telephony provider is working on the fix.

  3. monitoring Feb 13, 2025, 10:27 PM UTC

    A fix has been implemented by our telephony provider and we are monitoring the results.

  4. resolved Feb 13, 2025, 10:42 PM UTC

    This incident has been resolved.

Read the full incident report →

Notice January 10, 2025

[Prod EU] Elevated number of errors in our telemetry

Detected by Pingoru
Jan 10, 2025, 08:45 PM UTC
Resolved
Jan 10, 2025, 08:47 PM UTC
Duration
2m
Affected: Overall System Status Americas
Timeline · 2 updates
  1. investigating Jan 10, 2025, 08:45 PM UTC

    We are currently investigating an elevated number of errors in our telemetry. We are working to solve this issue.

  2. resolved Jan 10, 2025, 08:47 PM UTC

    Glia is fully operational and the incident is resolved.

Read the full incident report →