Glia incident

Infrastructure Service Provider Reporting Service Disruption Affecting Glia Engagement Routing

Minor Resolved View vendor source →

Glia experienced a minor incident on October 20, 2025 affecting Overall System Status Americas and Overall System Status EU, lasting 21m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 10:35 PM UTC
Resolved
Oct 20, 2025, 10:57 PM UTC
Duration
21m
Detected by Pingoru
Oct 20, 2025, 10:35 PM UTC

Affected components

Overall System Status AmericasOverall System Status EU

Update timeline

  1. identified Oct 20, 2025, 10:35 PM UTC

    The system is recovering. Our engineering team is working on clearing out stuck engagements. Our expected time to completion is 20 min.

  2. monitoring Oct 20, 2025, 10:38 PM UTC

    We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.

  3. resolved Oct 20, 2025, 10:57 PM UTC

    The incident has been fully resolved with all instances fully functional and performing as expected.