Glia experienced a critical incident on July 17, 2025 affecting Glia Virtual Assistant (GVA), lasting 12m. The incident has been resolved; the full update timeline is below.
Affected components
Glia Virtual Assistant (GVA)
Update timeline
- investigating Jul 17, 2025, 10:21 PM UTC
GVAs are not responding. We are working on this as the highest priority.
- identified Jul 17, 2025, 10:36 PM UTC
The issue has been identified and we are urgently working on resolving the issue.
- monitoring Jul 17, 2025, 10:55 PM UTC
The operations team has implemented a fix and our telemetry shows that the system is working as expected and all GVAs are fully functional
- monitoring Jul 17, 2025, 10:55 PM UTC
We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
- resolved Jul 17, 2025, 11:05 PM UTC
The incident has been fully resolved with all instances fully functional and performing as expected.