Glia incident

EU: SMS Service Provider reporting service disruption affecting Glia

Minor Resolved View vendor source →

Glia experienced a minor incident on October 20, 2025 affecting Overall System Status EU, lasting 9h 26m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 11:58 AM UTC
Resolved
Oct 20, 2025, 09:25 PM UTC
Duration
9h 26m
Detected by Pingoru
Oct 20, 2025, 11:58 AM UTC

Affected components

Overall System Status EU

Update timeline

  1. identified Oct 20, 2025, 11:54 AM UTC

    Our Phone Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.

  2. identified Oct 20, 2025, 11:58 AM UTC

    Our Phone Service Provider has reported a service disruption affecting SMS engagements for our EU customers only. We are communicating closely with the provider and monitoring developments to fix the incident.

  3. identified Oct 20, 2025, 02:45 PM UTC

    We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

  4. identified Oct 20, 2025, 03:28 PM UTC

    We are continuing to investigate this issue. This service interruption is related to the ongoing AWS incident (https://health.aws.amazon.com/health/status).

  5. identified Oct 20, 2025, 04:59 PM UTC

    Our investigation is continuing. This service issue is tied to the current AWS incident. See the AWS status page for details: (https://health.aws.amazon.com/health/status).

  6. identified Oct 20, 2025, 05:33 PM UTC

    We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).

  7. identified Oct 20, 2025, 06:10 PM UTC

    Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).

  8. identified Oct 20, 2025, 06:33 PM UTC

    We're continuing our investigation into the specific impact on our service. The service interruption is connected to the ongoing, widespread AWS incident. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).

  9. identified Oct 20, 2025, 07:03 PM UTC

    We are continuing to assess the extent of the disruption. The service interruption is associated with the reported AWS platform incident. We advise tracking the broader situation via the official AWS status page: (https://health.aws.amazon.com/health/status).

  10. identified Oct 20, 2025, 07:36 PM UTC

    We are actively reviewing our systems in light of the current AWS incident. This issue is directly related to that event. For updates on the overall situation, please refer to the AWS status page here: (https://health.aws.amazon.com/health/status).

  11. identified Oct 20, 2025, 08:02 PM UTC

    Our team is conducting internal diagnostics to assess the exact impact on our service. This interruption is associated with the current AWS operational event. The overall status of the incident can be monitored here: (https://health.aws.amazon.com/health/status).

  12. identified Oct 20, 2025, 08:37 PM UTC

    We are actively assessing the specific scope of this service interruption. We have confirmed a clear link to the current, widespread AWS operational incident. Please refer to the official AWS status page for updates on the overarching issue: (https://health.aws.amazon.com/health/status).

  13. resolved Oct 20, 2025, 09:42 PM UTC

    Our service provider has reported that service has been restored, telemetry and monitoring shows that Glia SMS Services work as expected.