Glia incident

Partial degradation of service

Notice Resolved View vendor source →

Glia experienced a notice incident on January 19, 2026, lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Jan 19, 2026, 01:17 PM UTC
Resolved
Jan 19, 2026, 01:43 PM UTC
Duration
25m
Detected by Pingoru
Jan 19, 2026, 01:17 PM UTC

Update timeline

  1. investigating Jan 19, 2026, 01:17 PM UTC

    A small number of users are unable to end engagements due to the post-engagement survey not closing.

  2. identified Jan 19, 2026, 01:28 PM UTC

    The issue has been indentified and a fix has been implemented.

  3. monitoring Jan 19, 2026, 01:35 PM UTC

    We are currently monitoring the results to ensure that engagements are fully functional.

  4. resolved Jan 19, 2026, 01:43 PM UTC

    We have verified that the post-engagement surveys are now working as intended.