Glia Outage History

Glia had 33 outages in the last 2 years totaling 7h 11m of downtime — averaging 1.4 incidents per month.

There were 33 Glia outages since May 30, 2024 totaling 7h 11m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.glia.com

Minor November 29, 2024

Elevated latency on Engagement Explorer

Detected by Pingoru: Nov 29, 2024, 04:28 PM UTC
Resolved: Nov 29, 2024, 07:58 PM UTC
Duration: 3h 29m

Timeline · 4 updates

investigating Nov 29, 2024, 04:28 PM UTC

There is an increase in latency in engagements being displayed in the Engagement Explorer. Our operations team are actively working on resolving this issue.
identified Nov 29, 2024, 04:45 PM UTC

The issue has been identified and a fix is being implemented.
monitoring Nov 29, 2024, 07:14 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Nov 29, 2024, 07:58 PM UTC

This incident has been resolved.

Read the full incident report →

Minor October 21, 2024

Degradation of service for digital engagements

Detected by Pingoru: Oct 21, 2024, 01:45 PM UTC
Resolved: Oct 21, 2024, 02:08 PM UTC
Duration: 23m

Timeline · 4 updates

investigating Oct 21, 2024, 01:45 PM UTC

We are currently investigating a potential degradation of service affecting digital engagements only. Phone engagements remain unaffected.
investigating Oct 21, 2024, 01:57 PM UTC

Update - Service disruption on the Glia Platform is affecting digital engagements. Phone engagements remain unaffected.
monitoring Oct 21, 2024, 02:04 PM UTC

We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
resolved Oct 21, 2024, 02:08 PM UTC

The incident has been fully resolved with all instances fully functional and performing as expected.

Read the full incident report →

Notice September 20, 2024

Service disruption of Glia Platform affecting Operating Statuses reporting

Detected by Pingoru: Sep 20, 2024, 10:32 AM UTC
Resolved: Sep 20, 2024, 11:47 AM UTC
Duration: 1h 15m

Timeline · 3 updates

identified Sep 20, 2024, 10:32 AM UTC

The issue has been identified and we are urgently working on resolving the issue.
monitoring Sep 20, 2024, 11:09 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Sep 20, 2024, 11:47 AM UTC

This incident has been resolved.

Read the full incident report →

Minor August 23, 2024

Elevated number of errors in our telemetry affecting the ability of Agents to interact with Customers

Detected by Pingoru: Aug 23, 2024, 01:17 PM UTC
Resolved: Aug 23, 2024, 01:32 PM UTC
Duration: 15m

Affected: Communications

Timeline · 3 updates

investigating Aug 23, 2024, 01:17 PM UTC

We are currently investigating an elevated number of errors in our telemetry. We are working to solve this issue.
monitoring Aug 23, 2024, 01:27 PM UTC

We have identified and apply a fix. Agents are able to interact with customers.
resolved Aug 23, 2024, 01:32 PM UTC

This incident has been resolved.

Read the full incident report →

Minor August 21, 2024

Degradation of service affecting some visitors to not be able to connect with Operators.

Detected by Pingoru: Aug 21, 2024, 07:33 PM UTC
Resolved: Aug 21, 2024, 08:00 PM UTC
Duration: 27m

Affected: Overall System Status Americas

Timeline · 5 updates

investigating Aug 21, 2024, 07:43 PM UTC

We are currently investigating this issue.
investigating Aug 21, 2024, 07:44 PM UTC

We are continuing to investigate this issue.
identified Aug 21, 2024, 07:48 PM UTC

The issue has been identified and we are applying configuration changes.
monitoring Aug 21, 2024, 07:51 PM UTC

A fix has been implemented and we are monitoring the results.
resolved Aug 21, 2024, 08:00 PM UTC

This incident has been resolved.

Read the full incident report →

Minor July 3, 2024

Data in Engagement Explorer may be delayed for some users

Detected by Pingoru: Jul 03, 2024, 01:55 AM UTC
Resolved: Jul 03, 2024, 02:57 AM UTC
Duration: 1h 1m

Affected: Real-time Analytics

Timeline · 3 updates

identified Jul 03, 2024, 01:55 AM UTC

The issue has been identified and a fix is being implemented.
monitoring Jul 03, 2024, 02:41 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 03, 2024, 02:57 AM UTC

This incident has been resolved.

Read the full incident report →

Minor July 3, 2024

Intermittent errors with Bot Engagements

Detected by Pingoru: Jul 03, 2024, 12:39 AM UTC
Resolved: Jul 03, 2024, 12:44 AM UTC
Duration: 4m

Affected: Overall System Status AmericasGlia Virtual Assistant (GVA)

Timeline · 4 updates

investigating Jul 03, 2024, 12:23 AM UTC

We are currently investigating this issue.
investigating Jul 03, 2024, 12:24 AM UTC

We are continuing to investigate this issue.
monitoring Jul 03, 2024, 12:39 AM UTC

A fix has been implemented and we are monitoring the results.
resolved Jul 03, 2024, 01:50 AM UTC

The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.

Read the full incident report →

Major May 30, 2024

Elevated rate of errors for Glia affecting engagements

Detected by Pingoru: May 30, 2024, 04:21 PM UTC
Resolved: May 30, 2024, 04:35 PM UTC
Duration: 13m

Affected: Overall System Status Americas

Timeline · 4 updates

investigating May 30, 2024, 04:21 PM UTC

We are experiencing intermittent failures to a percentage of our Engagements. Affected Engagements are unable to connect. We are working to resolve this issue.
investigating May 30, 2024, 04:32 PM UTC

We are continuing to investigate this issue.
monitoring May 30, 2024, 04:33 PM UTC

We have implemented a fix and are monitoring the system as it recovers. We are continuing to monitor the issue.
resolved May 30, 2024, 04:35 PM UTC

The incident has been resolved, our telemetry and monitoring shows that all features are fully functional.

Read the full incident report →