Glia incident

[All GVA users] Potential degraded Virtual Assistant performance

Minor Resolved View vendor source →

Glia experienced a minor incident on September 24, 2025 affecting Glia Virtual Assistant (GVA), lasting 25m. The incident has been resolved; the full update timeline is below.

Started
Sep 24, 2025, 04:11 PM UTC
Resolved
Sep 24, 2025, 04:36 PM UTC
Duration
25m
Detected by Pingoru
Sep 24, 2025, 04:11 PM UTC

Affected components

Glia Virtual Assistant (GVA)

Update timeline

  1. investigating Sep 24, 2025, 04:11 PM UTC

    We are currently investigating a potential degradation of Virtual Assistant performance. We are working to resolve this issue. Thank you for your patience.

  2. monitoring Sep 24, 2025, 04:27 PM UTC

    We have implemented a fix and are monitoring the system as it recovers. Thank you for your patience.

  3. resolved Sep 24, 2025, 04:36 PM UTC

    This incident has been resolved.