Glia incident

Partial degradation of outbound calls

Notice Resolved View vendor source →

Glia experienced a notice incident on December 11, 2025, lasting 1h 42m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2025, 01:47 PM UTC
Resolved
Dec 11, 2025, 03:30 PM UTC
Duration
1h 42m
Detected by Pingoru
Dec 11, 2025, 01:47 PM UTC

Update timeline

  1. investigating Dec 11, 2025, 01:47 PM UTC

    We are investigating a small number of transferred engagements that do not end for the visitor once the operator has ended them.

  2. investigating Dec 11, 2025, 03:08 PM UTC

    We continue to investigate. The impact is minimal, causing a few engagements that need to be ended by the visitor.

  3. resolved Dec 11, 2025, 06:14 PM UTC

    The root cause has been identified and all engagements are fully functional.