Glia incident
Phone Service Provider reporting service disruption affecting Glia
Glia experienced a minor incident on October 20, 2025 affecting Communications, lasting 6h 21m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 20, 2025, 02:20 PM UTC
Our Phone Service Provider has reported service disruption affecting phone engagements. We are communicating and monitoring closely the incident and the developments to fix it.
- identified Oct 20, 2025, 02:28 PM UTC
Our Phone Service Provider has reported intermittent service disruption related to an ongoing AWS incident (https://health.aws.amazon.com/health/status) affecting phone engagements. We are communicating with our service provider and closely monitoring the incident and their developments to fix it.
- identified Oct 20, 2025, 03:30 PM UTC
Our Phone Service Provider has reported intermittent service disruption related to an ongoing AWS incident (https://health.aws.amazon.com/health/status) affecting phone engagements. We are communicating with our service provider and closely monitoring the incident and their developments to fix it.
- identified Oct 20, 2025, 05:00 PM UTC
Our investigation is continuing. This service issue is tied to the current AWS incident. See the AWS status page for details: (https://health.aws.amazon.com/health/status).
- identified Oct 20, 2025, 05:35 PM UTC
We're still actively investigating this issue. The service interruption is connected to the ongoing AWS incident you can track here: (https://health.aws.amazon.com/health/status).
- identified Oct 20, 2025, 06:09 PM UTC
Our service interruption stems from the ongoing AWS incident, and we are actively investigating its impact. For real-time updates, please follow the AWS status page here: (https://health.aws.amazon.com/health/status).
- identified Oct 20, 2025, 06:32 PM UTC
We're continuing our investigation into the specific impact on our service. The service interruption is connected to the ongoing, widespread AWS incident. You can monitor the official AWS status page here: (https://health.aws.amazon.com/health/status).
- identified Oct 20, 2025, 07:03 PM UTC
We are continuing to assess the extent of the disruption. The service interruption is associated with the reported AWS platform incident. We advise tracking the broader situation via the official AWS status page: (https://health.aws.amazon.com/health/status).
- identified Oct 20, 2025, 07:35 PM UTC
We are actively reviewing our systems in light of the current AWS incident. This issue is directly related to that event. For updates on the overall situation, please refer to the AWS status page here: (https://health.aws.amazon.com/health/status).
- monitoring Oct 20, 2025, 08:06 PM UTC
We continue to communicate with our service provider to monitor the incident closely and follow their developments to fix it.
- resolved Oct 20, 2025, 08:42 PM UTC
Our service provider has reported that service has been restored, telemetry and monitoring shows that Glia Phone services works as expected.