Glia incident

Service disruption of Glia Platform affecting Cortex AI

Minor Resolved View vendor source →

Glia experienced a minor incident on November 3, 2025 affecting Glia Virtual Assistant (GVA), lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 06:12 PM UTC
Resolved
Nov 03, 2025, 07:44 PM UTC
Duration
1h 31m
Detected by Pingoru
Nov 03, 2025, 06:12 PM UTC

Affected components

Glia Virtual Assistant (GVA)

Update timeline

  1. investigating Nov 03, 2025, 06:12 PM UTC

    We are currently investigating an issue affecting the performance of the Cortex AI features.

  2. monitoring Nov 03, 2025, 07:09 PM UTC

    Our team has identified this issue and is currently monitoring the behavior for further updates.

  3. monitoring Nov 03, 2025, 07:29 PM UTC

    Our team continues to monitor system behavior. Forecast Analyst, Cortex Wrap-Up, and Cortex Heads-Up are fully operational.

  4. resolved Nov 03, 2025, 07:44 PM UTC

    This incident has been resolved. All Cortex AI services are fully operational.