Gem Outage History

Uploading a file in Gem is currently failing with an error. This affects: - Submitting a job board application with a cover letter or file attachment - Uploading attachments to a candidate profile or an application - Attaching files to sequences and emails - Submitting take-home assessments

We're aware of an issue affecting data syncs and webhooks for teams using the Workday integration. Since June 16, 2026, some pipeline metrics have not updated as expected, which may appear as missing or out-of-date recruiting data in affected accounts. We've identified the root cause and are deploying a fix. No data has been permanently lost. Once the fix is in place, we'll rebuild the affected metrics from your source data and reporting will return to normal. We'll post another update as soon as the fix is complete. Thank you for your patience.

We are aware of an issue with sending e-signature (offer) requests through Gem. This is caused by a Docusign outage that is currently being worked on. Please check for updates on Docusign's status page and try again after the issue is resolved: https://health.docusign.com/ We will continue to monitor the situation and share updates here.

We have identified an issue causing delays of ~30 minutes when populating AI Sourcing search results. Our team is working on a fix and will share updates here.

We have identified an issue with our nightly Greenhouse data sync that is causing delays in updates for some users. Many Greenhouse updates are syncing normally. This can cause some Gem users to see errors when attempting to update Greenhouse applications in Talent Pipeline or Application Review. We are currently working to resolve this delay and will provide updates with more information or when resolved.

We have identified an issue with our nightly Greenhouse data sync that is causing delays in updates for some users. To help resolve this issue, we have shipped a change to update Greenhouse permissions for each user more often when accessing Talent Pipeline and Application Review. Many Greenhouse changes are continuing to sync with Gem normally. We are continuing to work on a full resolution for this issue.

Webhook processing from Greenhouse is currently delayed by several hours. We are working on a fix for this issue. Gem users integrated with the Greenhouse ATS will see delays for changes to candidate and job information until this is resolved. At this time, we do not believe any updates have been lost. We will update when we have a fix and when the backlog of webhooks is resolved.

We have identified an issue beginning on Friday (November 14th) that causes stale information to be displayed in Prospect Search. As a result, you may see outdated information about your prospects or missing prospects. Our team has identified the root cause and is working on a fix.

We are continuing to see loading issues and degraded performance with Gem Scheduling and our website due to a technical issue with our vendor, Amazon Web Services (AWS). We will continue to provide updates here, but you can also follow along at Amazon's status page: https://health.aws.amazon.com/health/status During this time, we expect email sending failures and will automatically retry as soon as the incident is resolved. You may also experience integration or data sync issues, especially if the other platform is hosted by AWS, too.

Our website, gem.com, is now loading, but we continue to see degraded performance and intermittent failures. We are continuing to work on mitigating the impact. You can also track the status of the underlying cloud outages at the following pages: Amazon Web Services: https://health.aws.amazon.com/health/status Heroku: https://status.heroku.com/incidents/2910

Gem performance has mostly recovered, though our analytics and reporting features are still impacted. We are continuing to monitor and we will provide further updates, as Amazon AWS has not fully recovered yet.

Performance for our analytics and reporting features have been restored; however, we continue to see errors with Gem Scheduling. You may still see loading or interview scheduling issues. Our team will continue to monitor and work on mitigations where possible. You can track the status of the underlying cloud outages at the following pages: Amazon Web Services: https://health.aws.amazon.com/health/status Heroku: https://status.heroku.com/incidents/2910

Gem Scheduling is now mostly restored. Loading performance for remainder of the Gem website is fully restored. For Gem Scheduling, we are actively investigating a potential Zoom integration issue where some teams reported errors prompting them to reconnect Gem with their Zoom account when scheduling interviews. For these impacted teams, we will provide further instruction here.

Summary: Between 7:15am and 10:14am PT Gem was down due to a continued Amazon AWS outage. From 10:14am to 3:53pm PT Gem was operational but experiencing intermittent instability and performance degradations due to the continued outage. At this point, Gem is working normally and Amazon has confirmed the full resolution of the underlying outage. Some Gem customers may have had their Zoom accounts disconnected from Gem due to the outage, and need to reconnect them.