GBG incident

Service Incident for GBG Go - Multiple Services

Minor Resolved View vendor source →

GBG experienced a minor incident on June 10, 2026 affecting Data Verification - Australia: Single match standard sources (non-AML) and Data Verification - Australia: Single match standard sources (AML) and 1 more component, lasting 2h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2026, 09:53 PM UTC
Resolved
Jun 11, 2026, 12:20 AM UTC
Duration
2h 26m
Detected by Pingoru
Jun 10, 2026, 09:53 PM UTC

Affected components

Data Verification - Australia: Single match standard sources (non-AML)Data Verification - Australia: Single match standard sources (AML)Data Verification - Australia: Single match standard sources (with additional sources) (AML)Data Verification - Australia: Single match standard sources (with additional sources) (non-AML)Data Verification (Dual Match) - Australia Dual match additional sources (including govID)Data Verification (Dual Match) - Australia:Dual match all sources (including govID)Data Verification (Dual Match) - Australia: Dual match standard sources (AML)Data Verification (Dual Match) - Australia: Dual match standard sources (non-AML)

Update timeline

  1. investigating Jun 10, 2026, 09:53 PM UTC

    We are currently experiencing a service disruption that is affecting a component used within this product. We’re sorry for the impact this may be having on your Business and we’re working hard to get this back up and running.

  2. resolved Jun 11, 2026, 12:20 AM UTC

    Service has been restored. We're sorry for the impact this may have had on your business. Action will be taken to determine root cause and remediate where required. Incident Start Time: 10/06/2026 20:12 AEST Incident Resolution Time: 11/06/2026 09:15 AEST