Gainsight Outage History

There were 2 Gainsight outages since March 16, 2026 totaling 6h 52m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.gainsight.com

Notice April 2, 2026

CS - US2 - Delays in Rules and Data Designer

Detected by Pingoru: Apr 02, 2026, 04:24 PM UTC
Resolved: Apr 02, 2026, 09:04 PM UTC
Duration: 4h 40m

Affected: US2 Rules Engine Queue

Timeline · 3 updates

monitoring Apr 02, 2026, 04:24 PM UTC

We have identified and fixed an issue causing delays in Rules Engine and Data Designer for a subset of customers in the US2 region. Additional capacity has been added to expedite processing. We are closely monitoring as the queues catch up.
monitoring Apr 02, 2026, 07:05 PM UTC

We are continuing to monitor for any further issues.
resolved Apr 02, 2026, 09:04 PM UTC

This incident has been resolved.

Read the full incident report →

Notice March 16, 2026

Elevated error rates for Gainsight PX

Detected by Pingoru: Mar 16, 2026, 09:14 PM UTC
Resolved: Mar 16, 2026, 11:25 PM UTC
Duration: 2h 11m

Timeline · 2 updates

identified Mar 16, 2026, 09:14 PM UTC

Gainsight PX customers may experience intermittent issues resolving application domains. An issue has been identified with an upstream DNS service. We are escalating and monitoring for updates.
resolved Mar 16, 2026, 11:25 PM UTC

The issue has been resolved by the upstream DNS service provider.

Read the full incident report →

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