Resolved after 28 minutes, affecting Gainsight CS US1 Application and Gainsight CS US2 Application, on June 26, 2026.
All users are now able to log in. We will continue to monitor with the service provider.
Affected components
Update timeline
- investigating Jun 26, 2026, 07:09 AM UTC
We are investigating reports of Gainsight CS - US1 and US2 Home Page not Loading. We will update here as soon as we have more information.
- identified Jun 26, 2026, 07:17 AM UTC
We have identified an issue with our Upstream Service provider causing Authentication errors while logging into the Gainsight NXT application. Users who are already logged in into NXT version are not affected. We are closely monitoring and will post updates as soon as they are available.
- monitoring Jun 26, 2026, 07:26 AM UTC
All users are now able to log in. We will continue to monitor with the service provider.
- resolved Jun 26, 2026, 07:38 AM UTC
Issue is resolved. All systems are back to normal.
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