Gainsight incident

Gainsight CS - US1 and US2 - Home Page not Loading

Minor Resolved View vendor source →

Gainsight experienced a minor incident on June 26, 2026 affecting Gainsight CS US1 Application and Gainsight CS US2 Application, lasting 28m. The incident has been resolved; the full update timeline is below.

Started
Jun 26, 2026, 07:09 AM UTC
Resolved
Jun 26, 2026, 07:38 AM UTC
Duration
28m
Detected by Pingoru
Jun 26, 2026, 07:09 AM UTC

Affected components

Gainsight CS US1 ApplicationGainsight CS US2 Application

Update timeline

  1. investigating Jun 26, 2026, 07:09 AM UTC

    We are investigating reports of Gainsight CS - US1 and US2 Home Page not Loading. We will update here as soon as we have more information.

  2. identified Jun 26, 2026, 07:17 AM UTC

    We have identified an issue with our Upstream Service provider causing Authentication errors while logging into the Gainsight NXT application. Users who are already logged in into NXT version are not affected. We are closely monitoring and will post updates as soon as they are available.

  3. monitoring Jun 26, 2026, 07:26 AM UTC

    All users are now able to log in. We will continue to monitor with the service provider.

  4. resolved Jun 26, 2026, 07:38 AM UTC

    Issue is resolved. All systems are back to normal.