Gainsight incident

Gainsight CS - US1 - Rules Engine Queue delays for a subset of customers

Minor Resolved View vendor source →

Gainsight experienced a minor incident on May 8, 2026 affecting Gainsight CS US1 Application and US1 Rules Engine Queue, lasting 16h 23m. The incident has been resolved; the full update timeline is below.

Started
May 08, 2026, 06:39 AM UTC
Resolved
May 08, 2026, 11:03 PM UTC
Duration
16h 23m
Detected by Pingoru
May 08, 2026, 06:39 AM UTC

Affected components

Gainsight CS US1 ApplicationUS1 Rules Engine Queue

Update timeline

  1. monitoring May 08, 2026, 06:39 AM UTC

    We have identified delays in the Rules Engine Queue for Gainsight CS US1 customers due to an infrastructure issue at our upstream cloud provider (AWS us-east-1 AZ) Recovery actions have been taken on our end to mitigate impact. We are closely monitoring our Rules Engine Queue as AWS continues to restore the affected Availability Zone. US2 and EU are not affected.

  2. monitoring May 08, 2026, 02:50 PM UTC

    We are continuing to monitor the ongoing infrastructure issue. In addition to the previously reported Rules Engine Queue delays, customers may also experience intermittent issues with report rendering. US2 and EU customers are not affected.

  3. monitoring May 08, 2026, 05:20 PM UTC

    While the report rendering issue is resolved, we are continuing to monitor Rules Engine Queue delays due to ongoing infrastructure issue.

  4. resolved May 08, 2026, 11:03 PM UTC

    Rules queues are back to their normal levels.