Gainsight incident

CS - US2 - Delays in Rules and Data Designer

Notice Resolved View vendor source →

Gainsight experienced a notice incident on April 2, 2026 affecting US2 Rules Engine Queue, lasting 4h 40m. The incident has been resolved; the full update timeline is below.

Started
Apr 02, 2026, 04:24 PM UTC
Resolved
Apr 02, 2026, 09:04 PM UTC
Duration
4h 40m
Detected by Pingoru
Apr 02, 2026, 04:24 PM UTC

Affected components

US2 Rules Engine Queue

Update timeline

  1. monitoring Apr 02, 2026, 04:24 PM UTC

    We have identified and fixed an issue causing delays in Rules Engine and Data Designer for a subset of customers in the US2 region. Additional capacity has been added to expedite processing. We are closely monitoring as the queues catch up.

  2. monitoring Apr 02, 2026, 07:05 PM UTC

    We are continuing to monitor for any further issues.

  3. resolved Apr 02, 2026, 09:04 PM UTC

    This incident has been resolved.