Gainsight experienced a minor incident on September 14, 2026 affecting US2 Rules Engine Queue and EU Rules Engine Queue, lasting 8h 55m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 13, 2026, 07:32 PM UTC
We have received reports of "Rules" failures for a subset of customers, Our team is investigating the same, we will provide further updates as we receive more details.
- monitoring Sep 13, 2026, 08:39 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Sep 14, 2026, 12:34 AM UTC
Thank you for your patience as we track the progress of Rules Queues and monitor for any further issues.
- resolved Sep 14, 2026, 03:20 AM UTC
This incident has been resolved. Rules processing in our US2 and EU regions experienced failures between 19:00 UTC and 20:30 UTC. Replays have been triggered for affected rules. If you received a failure notification, you may also rerun any failed rules and workflows directly from your org. Please reach out to [email protected] if you have questions or need assistance.