Gainsight experienced a minor incident on September 9, 2026 affecting Gainsight CS US2 Application, lasting 2h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 09, 2026, 03:18 PM UTC
We are currently investigating degraded performance affecting our US2 region. We will provide updates as more information becomes available.
- monitoring Sep 09, 2026, 03:49 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 09, 2026, 06:16 PM UTC
This issue has been resolved. The team identified and addressed a traffic issue causing API slowness and page load failures across the US2 region. Performance began recovering by approximately 15:20 UTC, with restoration confirmed by approximately 15:47 UTC. There may be residual delays in Rules processing and Data Designer as queues catch up. We will continue to review the incident internally and take steps to prevent recurrence.