Gainsight incident

Salesforce Service Disruption - Cascading impact on Gainsight CS functionality

Notice Resolved View vendor source →

Gainsight experienced a notice incident on September 16, 2026 affecting Gainsight CS US1 Application and Gainsight CS US2 Application and 1 more component, lasting 8h 35m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 10:34 AM UTC
Resolved
Sep 16, 2026, 07:10 PM UTC
Duration
8h 35m
Detected by Pingoru
Sep 16, 2026, 10:34 AM UTC

Affected components

Gainsight CS US1 ApplicationGainsight CS US2 ApplicationGainsight CS EU Application

Update timeline

  1. investigating Sep 16, 2026, 10:34 AM UTC

    Gainsight CS customers using Salesforce as source may experience service degradation and intermittent connectivity errors due to issues on the Salesforce side. More details about the issue are here: https://status.salesforce.com/incidents/20004433

  2. resolved Sep 16, 2026, 07:10 PM UTC

    This incident has been resolved. More details here: https://status.salesforce.com/incidents/20004433