Gainsight incident

Insight Agent - Powered by Staircase AI - Availability issues

Minor Resolved View vendor source →

Gainsight experienced a minor incident on November 18, 2025 affecting US - Insight Agent - Powered by Staircase AI and EU - Insight Agent - Powered by Staircase AI, lasting 1h 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:13 PM UTC
Resolved
Nov 18, 2025, 03:53 PM UTC
Duration
1h 39m
Detected by Pingoru
Nov 18, 2025, 02:13 PM UTC

Affected components

US - Insight Agent - Powered by Staircase AIEU - Insight Agent - Powered by Staircase AI

Update timeline

  1. investigating Nov 18, 2025, 02:13 PM UTC

    Insight Agent - Powered by Staircase AI is experiencing availability issue due to service degradation at CloudFlare We are investigating further and will provide updates as available.

  2. monitoring Nov 18, 2025, 02:46 PM UTC

    A fix has been implemented by Cloudflare and services are back to normal. We will continue to monitor.

  3. resolved Nov 18, 2025, 03:53 PM UTC

    This incident is resolved.