Gainsight incident

CS - US1: Investigating delays in Rules and Participant Sync

Minor Resolved View vendor source →

Gainsight experienced a minor incident on October 8, 2026 affecting Gainsight CS US1 Application and US1 Rules Engine Queue, lasting 3h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 08, 2026, 06:12 PM UTC
Resolved
Oct 08, 2026, 10:11 PM UTC
Duration
3h 59m
Detected by Pingoru
Oct 08, 2026, 06:12 PM UTC

Affected components

Gainsight CS US1 ApplicationUS1 Rules Engine Queue

Update timeline

  1. investigating Oct 08, 2026, 06:12 PM UTC

    We are currently investigating delays affecting Rules and Participant Sync in Gainsight CS US1. Our team is actively looking into the issue and we will provide an update as more information becomes available.

  2. monitoring Oct 08, 2026, 07:28 PM UTC

    Thank you for your patience. Our team is making progress on the delays affecting Rules and Participant Sync in Gainsight CS US1 and will share another update as the situation develops.

  3. resolved Oct 08, 2026, 10:11 PM UTC

    This incident has been resolved. The delays affecting Rules and Participant Sync in Gainsight CS US1 have cleared, and queues are caught up and back to normal levels. Thank you for your patience.